Peter Thomas
Sterling,VA
Summary
Engaging Senior Inside Sales Representative with over 25 years of experience driving sales force expansion and performance excellence. Demonstrated talent for boosting client satisfaction and retention by evaluating service delivery and recommending improvements. Committed to generating profits by maximizing team efficiency and product knowledge.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Senior Inside Sales Representative
Cathell & Associates LLC
03.2019 - Current
- Developed, maintained and administrative tracking of customer accounts worth over $10M
- Managed end-to-end relationships with international group of manufacturers, wholesalers, and distributors This includes professional services, quotes, purchase orders, product updates, warranty management, production/delivery coordination, and warehouse fulfillment
- Responsible for sourcing execution in compliance with proposal and bid request
- Procurement of samples for industry events, promotions, and demonstrations
- Subject Matter Expert for TOTO product line, supporting outside sales team and external contracted partners
- Professional response and management of vendor RFQ, RFI, RFD and RFP requests
- Responsible for management and processing of RMA request
- Product research and documentation with recommended appropriate action reporting to key stakeholders
- Purchasing amendments and modifications to orders and quotes
- Order management of partners purchasing records and files utilizing RebFabric and Salesforce CRM platforms
- Creation of data spreadsheets and data collection for sales reporting, utilizing Microsoft 365 and Google Docs
- Professional communication and high quality of customer service utilizing email, in person, phone, and video conferencing working with mid level to C suite executives
- Weekly reporting to key stakeholders on sales, vendor relations, pipeline opportunities, along with any issues needing to be addressed
- Internal inventory management of sales samples and demonstration items
- Assist Outside Sales Team with creation, review, and modification of training materials.
- Resolved complex customer issues promptly by collaborating with cross-functional teams including logistics, technical support, and finance departments.
- Contributed to team objectives in fast-paced environment.
- Utilized CRM software to manage client accounts, track progress towards goals, and maintain accurate records of all interactions.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Developed and maintained strong working relationships with professionals within assigned territory.
Project Manager
The Dog Shop
08.2016 - 02.2019
- Project Manager for renovation of company building including flooring, build outs, plumbing, and permit procurement
- Managed all shop equipment including repairs and preventative maintenance
- Managed construction projects budget and timelines
- Procured materials for renovation projects and maintenance tasks
- Assisted and advised recommendations for renovation projects.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Coordinated material procurement and required services for projects within budget requirements.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Ensured regulatory compliance by closely monitoring applicable laws and regulations within industry sector throughout each stage of project life cycle.
- Planned, designed, and scheduled phases for large projects.
Operations Manager
Auto Recyclers LLC
04.2006 - 06.2016
- Performed core management duties for business operations
- Handled full lifecycle of business loan financing, including business plan creation/submission and contract review
- Developed and implemented company policies & plans related to OSHA compliance
- On site Subject Matter Expert
- Sustained market research practice to optimize margins around material sales and purchasing with reporting findings to key stakeholders
- Established KPI's and sales goals with reporting to key stakeholders
- Site manager for third party contractors at 3 business locations
- Assessed and assisted writing business proposals for new equipment acquisitions and local government contracts
- Heavy equipment research, sourcing and procurement
- Analyzed and reported on key performance metrics to senior management.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Implemented quality control systems that boosted overall product consistency and reliability.
- Handled staff training initiatives aimed at educating workforce to meet dynamic industry demands.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Project manager for internal site renovations and planning of timelines
- Managed warehouse, logistics and inventory operations.
- Responsible for vendor payouts and sales reconciliation.
- Procurement of future sale fixed pricing orders based on commodity market index.
Education
GED -
01.1994
Skills
- Purchasing
- Account Management
- Procurement
- Product/Market Research
- Project Management
- Employee Development/Management
- Logistics
- Asset/Inventory Management
- Microsoft 365
- SLED and Federal Contract Bids
- Business Operations and management
- Attention to details
- Customer Service Management
- Independent/Analytical thinker
- Contract Negotiation
- Problem Solving
- Compliance Management
- C suite communications
- Customer Relationship Building
- Data reporting and analysis
- CRM proficiency Salesforce/RepFabric platforms
- Time Management
Certification
- Certified USA Hockey Referee, 2023-2024 Season, SafeSport Certified, Background check verified
- PM for IT Professionals Sep 2023
- Succeeding as A First Time Tech Manager Sep 2023
- Customer Experience Foundations June 2023
- Dealing with Difficult Clients in B2B Sales June 2023
- Agile Foundations September 2023
- Agile Project Leadership October 2023
- Cloud Security Considerations Govt/ Military June 2023
- Learning Cloud Computing: Cloud Security June 2023
- CCSK Cert Prep: The Basics June 2023
- CCSK Cert Prep: 1 Cloud Architecture July 2023
- CCSK Cert Prep: 2 Infrastructure Security for Cloud July 2023
- CCSK Cert Prep: 3 Managing Cloud Security Risk July 2023
- Azure DevOps AZ-400 Cert Prep June 2023
- Cybersecurity Foundations June 2023
- Cybersecurity Foundations: Governance, Risk & Compliance (GRC) June 2023
- Introduction to Identity & Access Mgmt July 2023
- How to Get FedRamp Authorized June 2023
- Soc2 Compliance Essential Training June 2023
- B2B Sales Strategy: How to Effectively Engage Execs June 2023
- Sales Channel Management June 2023
- Sales Pipeline Management June 2023
- Sales: Closing Strategies June 2023
- Solution Sales June 2023
- Selling Into Industries: Government October 2023
- PM Foundations: Procurement Sep 2023
- Purchasing Foundations Oct 2023
- Fundamentals of Sustainable Supply Chains Oct 2023
- Supply Chain Foundations: Supplier Development and Diversity Oct 2023
- Supply Chain Fundamentals: Risk and Resilience Oct 2023
- Strategic Negotiation Oct 2023
- Intro to IT Architecture Sep 2023
- Learning ServiceNow Sep 2023
- ServiceNow IT Leadership Professional Certificate Sep 2023
- AI and Business Strategy June 2023
- AI for Marketing June 2023
- Microsoft 365 Learning Path October 2023
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
RemoteOn-SiteHybridImportant To Me
Company CultureCareer advancementPersonal development programsHealthcare benefitsWork-life balancePaid time offTimeline
Senior Inside Sales Representative - Cathell & Associates LLC
03.2019 - Current
Project Manager - The Dog Shop
08.2016 - 02.2019
Operations Manager - Auto Recyclers LLC
04.2006 - 06.2016
Virginia Commonwealth - GED,