Sydney Johnson

Role Overview:

• As a Senior Inside Sales Representative, I drive organic growth by converting inbound calls into long-term contracts, selling add-ons services, de-escalation, and supervisor assistance when needed to maintain lasting client and team relationships.

Key Responsibilities:

• Sales & Conversion: Successfully convert inbound inquiries into yearly contracts at 65% or higher. Consistently surpassing recurring service averages, contract value, and commission goals.

• Problem Solving & De-escalation: Utilize strong problem-solving skills to address and resolve customer concerns, effectively de-escalating tense situations and restoring customer satisfaction.

Account Management:

• Identify, correct and address errors that lower quality of service, thoroughly notate accounts, and reinstate a seamless client experience.

Leadership & Support:

• Managerial Support: Act as a key support resource for managers, stepping in to provide leadership, answer questions from the team as needed, audit reports and routes, and assist with scheduling and conflict resolution.

• Foster a positive and collaborative environment by recognizing new accomplishments, and improvement within my team.

Achievements:

• Consistent Performance: Maintained high performance metrics, consistently hitting and surpassing sales and commission goals.

• Recognition: Honored with the “Spotlight” award for exceptional kindness and dedication to customer care

• Promoted: to a Senior Inside Sales Representative

Role Overview:

Hybrid inside sales and sales operations role responsible for qualifying inbound leads, converting prospects into booked appointments, re-engaging past interest, and supporting Agents through constant client communication. Contributed to improved conversion rates, reduced no-shows, and increased sales efficiency.

Key Aspects

• Inbound lead qualification & conversion
• Pipeline management & follow-up strategy
• High-volume lead handling
• Objection handling & client retention
• Appointment setting & confirmation
• No-show reduction & attendance optimization
• Sales performance tracking & reporting
• Cross-functional collaboration with agents and leadership
• Sales process improvement & operational efficiency

Key Contributions

Lead Qualification & Conversion

• Served as the first point of contact for inbound leads, qualifying prospects and scheduling appointments with licensed agents.
• Managed a high volume of warm and re-engaged leads to maintain a healthy and consistent sales pipeline.
• Re-activated cold and dormant leads, recovering previously lost revenue opportunities.

Pipeline Management & Follow-Up

• Confirmed appointments and proactively reduced no-show rates through timely outreach and follow-up.
• Monitored appointment attendance and pipeline data to identify trends and improve conversion outcomes.
• Adjusted outreach strategies based on performance insights and data analysis.
• Sent personalized outbound text and calls on behalf of the CEO to drive engagement and appointment confirmations.

Objection Handling & Client Retention

• Handled objections and de-escalated client concerns to protect revenue and maintain client trust.
• Resolved scheduling conflicts and addressed time-sensitive client requests.
• Supported agents during active sales cycles by managing client communication and follow-ups.

Sales Operations & Reporting

• Maintained daily and accurate lead conversion documentation, and performance data.
• Analyzed data for internal testing, including incentive-based strategies to improve appointment attendance.
• Provided ideas and insights to support decision-making.

Role Overview
Marketing and lead-generation role focused on building brand awareness, increasing engagement, and supporting inbound interest through consistent multi-platform content.

Key Aspects

• Lead generation & audience engagement
• Content creation & posting
• Conducted In person interviews for content
• Maintained and hosted live streams for audience engagement
• Set up and assisted with in person Events - Q&A with CEO

Key Contributions:

Content Creation & Publishing

• Created, edited, and managed content across TikTok, Instagram, Facebook, X (Twitter), LinkedIn, and YouTube.
• Maintained a daily social media content calendar and published content up to three times daily using Loomly and Planable.

Audience Engagement & Insights

• Produced short-form video content to increase visibility and attract potential clients.
• Conducted on-the-street interviews to gather audience insights and support targeted messaging.
• Engaged with online audiences to nurture interest and guide prospects toward sales conversations.
• Assisted with organizing and promoting client webinars and home shows.

Sales Floor / Register

• Provided fast, friendly customer service in a high-volume, fast-paced environment.
• Operated cash registers to process cash and credit card transactions accurately.
• Managed multiple customer needs simultaneously while maintaining efficiency and professionalism.
• Maintained a clean, organized sales floor and register area.
• Greeted customers promptly and ensured a positive store experience.
• Adapted quickly to working with rotating staff and diverse personalities.

Kitchen

• Greeted customers at the order station and answered questions about menu items.
• Prepared QT Kitchen food items according to company recipes and safety standards.
• Maintained cleanliness and sanitation of kitchen equipment, utensils, and work areas.
• Stocked and organized food supplies, including dry goods, frozen items, dairy, and beverages.
• Ensured food stations were well stocked and ready during peak service times.