Frankie (April) Barlock
Honolulu,HI
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Manager
The Beauty Experts
Fort Walton Beach, FL
08.2021 - 05.2025
- Oversaw inventory management and streamlined ordering processes.
- Facilitated team meetings to improve communication and collaboration.
- Mentored junior staff in best practices and company standards.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Lash Artist/Waxing Specialist
The Beauty Experts
Fort Walton Beach, FL
08.2021 - 05.2025
- Applied advanced lash techniques to enhance client satisfaction and retention.
- Consulted with clients to determine personalized lash design preferences and styles.
- Maintained a clean and organized work area following health and safety standards.
- Educated clients on aftercare procedures for optimal lash longevity.
- Managed appointment scheduling to optimize workflow and client experience.
- Developed strong relationships with clients through effective communication and care techniques.
- Developed strong rapport with clients to gain repeat business and improve overall sales.
- Updated and maintained customer information records and beauty services provided.
Manager/Lash Artist
Subculture Salon
Tacoma , WA
02.2015 - 07.2021
- Managed daily operations and workflow at a busy salon environment.
- Supervised and trained staff in customer service best practices.
- Led team meetings to discuss performance and address concerns.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership during times of organizational change or crisis situations.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Wax Specialist
European Wax Center
Lakewood, WA
04.2021 - 06.2021
- Provided exceptional waxing services in a fast-paced environment.
- Educated clients on pre- and post-waxing care procedures.
- Maintained cleanliness and organization of waxing stations and supplies.
- Conducted skin assessments to ensure suitability for waxing treatments.
- Utilized European Wax Center products to deliver high-quality services.
- Built strong client relationships through personalized service and follow-ups.
Education
Gene Juarez Academy
Federal Way, WASkills
- Customer service
- Team leadership
- Health and safety
- Time management
- Decision-making
- Relationship building
Timeline
Manager
The Beauty Experts
08.2021 - 05.2025
Lash Artist/Waxing Specialist
The Beauty Experts
08.2021 - 05.2025
Wax Specialist
European Wax Center
04.2021 - 06.2021
Manager/Lash Artist
Subculture Salon
02.2015 - 07.2021
Gene Juarez Academy