Summary
Overview
Work History
Education
Skills
Timeline
Server

Frankie Leigh Larranaga

ALBUQUERQUE,NM

Summary

Dynamic and dedicated professional with exceptional customer service skills honed at Highnoon Restaurant. Proven ability to enhance guest engagement and satisfaction through personalized service and effective upselling techniques. Strong cash handling expertise and a commitment to cleanliness standards contribute to a positive dining experience, fostering repeat business and team collaboration.

Overview

8
8
years of professional experience

Work History

Server

Highnoon Restaurant
07.2021 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Handled cash transactions accurately.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.

Sales Assistant

Builders Source Appliance
01.2022 - 01.2023
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Collaborated with team members to achieve a cohesive and efficient store environment.
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
  • Fielded customer questions to share information about products, availability, and pricing.
  • Provided exceptional customer service, ensuring repeat business through personalized shopping experiences.

Server

La Salita Restaurant
08.2017 - 08.2022

Education

Social Work

Central New Mexico Community College
Albuquerque, NM

Real Estate License - Real Estate

Kaplan Real Estate
Albuquerque, NM

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise
  • Memory retention
  • Customer service
  • Cleanliness standards
  • Team collaboration
  • Sales expertise
  • Sales techniques

Timeline

Sales Assistant

Builders Source Appliance
01.2022 - 01.2023

Server

Highnoon Restaurant
07.2021 - Current

Server

La Salita Restaurant
08.2017 - 08.2022

Social Work

Central New Mexico Community College

Real Estate License - Real Estate

Kaplan Real Estate

Similar Profiles

CREATE PROFILE
Frankie Leigh Larranaga