Franki Rae Tromotola
McHenry,IL
Summary
Dedicated Hospitality Worker with exceptional interpersonal skills, committed to delivering best-in-class service and enhancing the establishment’s reputation. Proven track record of exceeding service standards and effectively supporting team members in various hospitality roles. Core competencies include customer relations, conflict resolution, and operational efficiency. Aiming to leverage expertise to contribute to a dynamic team environment and further elevate guest experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Flight Attendant
Envoy Airlines
Chicago, IL
03.2024 - 12.2024
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
- Instructed passengers on safety and emergency procedures and answered questions related to flight.
- Kept cabin neat, clean and professional in appearance.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Cooperated with pilots and crew members while performing duties on board the plane.
- Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
Front Desk Receptionist
Fairfield Inn And Suites By Marriott
Lake Geneva, WI
07.2023 - 02.2024
- Keeps a tight schedule and manages time in an organized and attentive manner.
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
- Developed and maintained positive relationships with guests for satisfaction.
- Resolved customer issues quickly and notified the supervisor immediately when problems escalated.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative
The Boat House Chicago
Johnsburg, IL
06.2021 - 09.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Restaurant Associate
Halftimes Bar & Grill
Johnsburg IL
09.2022 - 03.2023
- Excellent time management and problem-solving skills to work at a pace suitable for a professional, high-volume establishment.
- Worked with floor team and managers to meet wide range of customer needs.
- Performed opening/closing work, including counting money drawer and stocking daily supplies.
- Can sufficiently work both individually and in a team environment.
Education
High School Diploma -
Johnsburg High School
Johnsburg Illinois 06.2023
Skills
- Empathetic and friendly
- Attentiveness
- Ability to work under pressure in challenging environments
- Hospitality service expertise
- Schedule Management
- Conflict resolution
- master at multitasking
- Professional demeanor
Certification
- Marriott International training courses
- CPR certified
- Alcohol safety Training certification
Timeline
Flight Attendant
Envoy Airlines
03.2024 - 12.2024
Front Desk Receptionist
Fairfield Inn And Suites By Marriott
07.2023 - 02.2024
Restaurant Associate
Halftimes Bar & Grill
09.2022 - 03.2023
Customer Service Representative
The Boat House Chicago
06.2021 - 09.2023
High School Diploma -
Johnsburg High School