Asia Moore
Healthcare
Clarksville,TX
Summary
Enthusiastic and motivated worker who takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. I am well-versed and capable of working under pressure and adapting to new situations and challenges to best achieve company goals. Moreover, eager to learn and with an aptitude for applying new knowledge with skill and efficiency.
Overview
8
8
years of professional experience
Work History
Flight Attendant
American Airlines
05.2023 - Current
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Educated passengers about emergency equipment usage during safety demonstrations, ensuring comprehension of critical procedures.
- Ensured safety and comfort of customers onboard aircraft.
COVID-19 Screener & Receptionist
Focused Post Acute Care Partners
07.2021 - 04.2023
- Oversaw in-person patient registration and performed COVID-19 rapid testing.
- Obtained temperatures of visitors and employees at entry of facility and asked screening questions.
- Assisted residents with mobility issues by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
- Coordinated, planned, developed and implemented activities designed to enrich lives of assisted living residents.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
Waitress
Snuffer's Restaurant & Bar
05.2020 - 06.2021
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Admissions Student Worker
UT Dallas Office Of Admission & Enrollment
12.2018 - 11.2020
- Verified proper distribution of incoming mail to correct individuals and departments.
- Manually sort and collate domestic and international mail.
- Stamped and accurately identified 100 documents of admitted and prospective students.
- Performed filing, billing and routing messages to appropriate people for office of 30+
Math Tutor (Volunteer)
The University Of Texas At Dallas
08.2017 - 03.2020
- Tutored students in private and group sessions in College Algebra
- Collaborated with students to review assignments, identify lagging skills and correct weaknesses.
- Supported students with helpful study habits and exam strategies.
Crew Team Member
Braum's Ice Cream & Dairy Store
02.2018 - 11.2019
- Greeted customers promptly and resolved challenging customer complaints to full satisfaction.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Trained newly hired employees on routine tasks and customer service.
- Suggested complementary items to orders to boost sales.
- Processed orders on POS system and accepted cash and charge payments.
Comet Caller
UT Dallas Office Of Development & Alumni Relations
09.2016 - 12.2017
- Originated and cultivated strong relationships with alumni by strategizing aggressive outbound calling campaigns.
- Delivered prepared sales pitch from script and persuaded potential customers to purchase product or make generous contribution.
- Answered questions about university offerings with knowledgeable responses about products and services.
- Connected and built relationships with alumni and prospects using strong persuasion and active listening skills.
- Raised over $3500 in donation funds for nonprofits events.
Education
Bachelor of Science - Biology
The University of Texas At Dallas
Richardson, TX12-2020
Skills
- Self-Motivated
- Problem Anticipation and Resolution
- Proficient Computer Skills
- Excellent Organization
- Articulate Verbal and Written Communication
- Strong Interpersonal Skills
- Adaptable and Empathetic
- Customer Centric
- Excellent Work Task Prioritization and Delegation
- Efficient and Detail-Oriented
- Collaborative
Academic Projects
Understanding Deviant Behavior
Social Psychology: Deviance Final Project , UT Dallas, Fall 2020
- Conducted field research in Texas and France to observe patterns of deviant behavior in regards to COVID-19.
- Kept project on schedule by managing deadlines and adjusting workflows.
- Liaised between group members and professors to facilitate communication and keep appropriate parties updated on project developments.
- https://spark.adobe.com/page/chUOOS9rlrRiZ/
Molecular Cloning
Cellular & Molecular Biology , UT Dallas Spring 2020
- Conducted a series of experiments using a mammalian promoter to sub-clone the beta-
galactosidase open reading frame. - Observed if a bacterial protein could be expressed with a mammalian promoter in animal cells.
Timeline
Flight Attendant
American Airlines
05.2023 - Current
COVID-19 Screener & Receptionist
Focused Post Acute Care Partners
07.2021 - 04.2023
Waitress
Snuffer's Restaurant & Bar
05.2020 - 06.2021
Admissions Student Worker
UT Dallas Office Of Admission & Enrollment
12.2018 - 11.2020
Crew Team Member
Braum's Ice Cream & Dairy Store
02.2018 - 11.2019
Math Tutor (Volunteer)
The University Of Texas At Dallas
08.2017 - 03.2020
Comet Caller
UT Dallas Office Of Development & Alumni Relations
09.2016 - 12.2017
Bachelor of Science - Biology
The University of Texas At Dallas