Bobbi Geehan
Flight Attendant/HR Manager
Plantation,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of employees in dynamic, fast-paced settings. Diligent customer service abilities and skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction while maintaining legal statutes.
Overview
30
30
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Flight Attendant
American Airlines
Miami, FL
10.1999 - Current
- Demonstrated proper use of safety equipment to inform and educate passengers prior to takeoff and landing.
- Demonstrated Leadership within the Flight Crew by flying the Flight Attendant Lead position on both Domestic and International Flights, responsible for strict on time performance regarding aircraft door closure and on time departure from gate requirements.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing any necessary assistance.
- Attended yearly mandatory requalification training as directed by the FAA in CPR, safety related procedures, on board fires and threat and error management, human trafficking signs and awareness, operation of AED and basic medical equipment and procedures, customer service, conflict resolution tactics, Crew Resource Management and Emergency Evacuation Protocol Procedures. Demonstrated %100 proficiency in all modules.
- Assisted passengers with disabilities by arranging necessary transportation and support throughout airport to provide excellent customer service.
Human Resource Manager
Gator Investments, LLC
North Miami, FL
05.2006 - 06.2010
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Motivated employees through special team building events, incentive programs, and constructive feedback.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Maintained an open door policy for the comfort and approachability of all employees.
Bank Teller
Bank One
Steubenville , OH
11.1993 - 10.1999
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Sold and cross-sold bank products to new and existing customers.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Reconciled cash drawer and resolved discrepancies.
- Audited fellow teller currency to contribute to dual-control procedures.
- Maintained accurate records of customer transactions in line with bank procedures.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Education
Diploma - General
Wheeling Park High School
Wheeling 08.1986 - 06.1988
Associate Degree - Business Administration
West Virginia Northern Community College
Wheeling, WV 08.1990 - 08.1993
Skills
Verbal and written communication
Certification
Human Resource Certificate
Timeline
Human Resource Manager
Gator Investments, LLC
05.2006 - 06.2010
Human Resource Certificate
07-2005
Flight Attendant
American Airlines
10.1999 - Current
Bank Teller
Bank One
11.1993 - 10.1999
Associate Degree - Business Administration
West Virginia Northern Community College
08.1990 - 08.1993
Diploma - General
Wheeling Park High School
08.1986 - 06.1988