Frank Garcia
San Antonio,TX
Summary
An experienced network manager with over 20 years of expertise in optimizing transport networks for top performance and reliability. Leading troubleshooting efforts to reduce downtime and boost client satisfaction. Proactive in conducting network audits, implementing strong security measures, and collaborating seamlessly with various teams for smooth upgrades. Diligently monitoring performance and maintaining detailed records to ensure operational efficiency.
Overview
13
13
years of professional experience
Work History
Lead Operations Technician
Lumen Technologies
06.2011 - Current
Strategically manage and maintain transport networks to ensure peak performance and reliability
Lead troubleshooting initiatives, minimizing downtime and enhancing client satisfaction
Conduct thorough checks of your network to find any weak points and put strong security measures in place.
Work smoothly with different teams to upgrade and improve the network, making it more efficient and reliable.
Vigilantly monitor network performance, promptly addressing anomalies to optimize operational efficiency
Develop and maintain meticulous technical documentation
Education
Bachelor of Science - Information Technology
Colorado Technical University
Colorado Springs, CO06.2010
Skills
* Proficient utilization of network monitor and management tools such as SolarWinds, Ciena, Infinera, Cisco, HP, Foundry, and Juniper
* Demonstrated proficiency in the installation and maintenance of communication infrastructure
* Exceptional problem-solving aptitude for resolving complex network issues
* Proven leadership and team management skills, fostering high-performance cultures
* Effective communicator adept at collaborating across diverse teams and interfacing with clients
Security Clearance
Top Secret / Sensitive Compartmented Information
Timeline
Lead Operations Technician
Lumen Technologies
06.2011 - Current
Bachelor of Science - Information Technology
Colorado Technical University
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