- Cooking
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Avid Reader
- Volunteering for community initiatives to give back to local communities and make a positive impact
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Photography
- Hiking
- Mindfulness Practices
- Video Gaming
- Star Gazing
- Baking
- Camping
- Homelessness Outreach
- Creative Writing
- Personal Development and Self-Improvement
Franklin Bohn
Portland,Oregon
Summary
Dynamic customer service professional with over 10 years of diverse experience in digital advertising, retail, call centers, and care environments. Expertise in conflict resolution, technical troubleshooting, and issue escalation ensures a consistent track record of maintaining high levels of customer satisfaction. Recognized for exceptional empathy, patience, and clear communication skills that foster positive interactions. Proven ability to deliver outstanding in-person customer care in both retail and professional settings.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Digital Media Specialist
Remote
Remote
06.2019 - Current
- Facilitated effective communication with clients to enhance campaign engagement.
- Clarified optimization choices through straightforward language to facilitate informed decision-making.
- Cultivated high customer satisfaction by delivering prompt and empathetic communication.
Volunteer Speaker
Volunteers of America Oregon
Portland, OR
01.2025 - 02.2026
- Spoke to multiple high school health classes in the Portland area.
- Articulated challenges and successes in active recovery from alcohol and drug addiction, emphasizing resilience and personal growth.
Retail Sales Associate
All Stop Pipes & Tobacco
Portland, OR
02.2022 - 06.2022
- Managed inventory levels to ensure product availability and minimize stock discrepancies.
- Greeted customers and helped with product questions, selections, and purchases.
- Handled returns and exchanges professionally, resolving customer issues.
Ad Ops Analyst
Digital Mark Group
Hillsboro, OR
06.2018 - 06.2019
- Clarified technical concepts for clients and sales representatives, fostering effective collaboration and decision-making.
- Analyzed campaign performance to support necessary adjustments and troubleshoot operational issues.
- Implemented initiatives to strengthen client retention and foster long-term relationships.
- Utilized advanced analytics tools to enhance reporting processes and facilitate data-driven decision-making.
PPC Analyst
Oxbird
Remote
09.2016 - 06.2018
- Managed inquiries and resolved issues as the main point of contact for PPC account customers.
- Developed and presented strategic insights to facilitate effective issue resolution and comprehensive reporting.
- Optimized onboarding and support procedures to facilitate a smoother transition for clients.
Retention Customer Service Representative
Yurz
Portland, OR
01.2013 - 04.2016
- Enhanced customer retention by diagnosing issues and implementing effective resolutions.
- Diagnosed and addressed digital ad challenges to enhance campaign performance and user experience.
- Consistently exceeded established targets for retention and support, driving overall service excellence.
Education
High School Diploma - Biology
Gladstone High School
Gladstone06-2003
Skills
- Retail customer service
- Effective decision-making under pressure
- Effective communication
- Proven track record in customer satisfaction
- Strong technical knowledge
- Systematic and trustworthy
- Website performance analysis
- Digital marketing strategies
Certification
- Food Handler's Certification - Multnomah County - Current
Interests
Timeline
Volunteer Speaker
Volunteers of America Oregon
01.2025 - 02.2026
Retail Sales Associate
All Stop Pipes & Tobacco
02.2022 - 06.2022
Digital Media Specialist
Remote
06.2019 - Current
Ad Ops Analyst
Digital Mark Group
06.2018 - 06.2019
PPC Analyst
Oxbird
09.2016 - 06.2018
Retention Customer Service Representative
Yurz
01.2013 - 04.2016
High School Diploma - Biology
Gladstone High School