Franklin Flores
Kennewick,WA
Summary
Dynamic Medical Office Assistant with experience at Bergs Genesis Family Medicine, skilled in managing patient records and appointment scheduling. Proven ability to multitask and maintain organization while adhering to HIPAA regulations. Committed to enhancing patient care through effective communication and problem solving in fast paced environments. Attained a Bachelor degree in Biology and Masters of Arts in Medical Science.
Overview
7
7
years of professional experience
Work History
Volunteer
Northwest Harvest Food Bank
Yakima, Washington
04.2026 - 04.2026
- Sorted and packaged food items for distribution to families in need.
- Assisted in assembling food boxes for community outreach programs.
Medical Office Assistant
Bergs Genesis Family Medicine
Reading, PA
02.2025 - 06.2025
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Used MEDENT to schedule appointments for doctor visits and procedures.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Volunteer
Saint Joseph and John Education Foundation
02.2025 - 03.2025
- Interacted with poor and disenfranchised communities to provide medical care for them.
- With the help of local organizations in the region we provided vitals, prescriptions, dental, and surgeries to both young and old in the community.
- Distributed food and candy at a local orphanage during community outreach events.
Retail Worker
Casters Trading Card Company
Richland, WA
06.2024 - 09.2024
- Processed cash and credit payments accurately to ensure smooth transaction flow.
- Restocked shelves and organized displays to enhance product visibility and improve customer experience.
- Ensured store cleanliness by sweeping floors, dusting surfaces, emptying trash cans, and mopping spills to create a welcoming environment.
Volunteer
Grace Clinic
08.2019 - 11.2022
- Entered data, prepared newsletters, managed bulk mailings, organized filing, maintained database to support communication efforts.
Education
Masters Of Arts in Medical Science - Medical Science
Pacific North West University
Yakima, WA05-2026
Bachelor of Science - Biology
Washington State University
Richland, WA05-2022
Skills
- Medical reception
- Managing patient records
- Appointment scheduling
- Appointment management
- Data entry
- Medical terminology
- HIPAA regulations
- Office administration
- Multitasking and organization
- Problem-solving
- Patient interaction
- Positive attitude
Hobbies and Interests
- Basketball
- Video Games
- Running
Timeline
Volunteer
Northwest Harvest Food Bank
04.2026 - 04.2026
Medical Office Assistant
Bergs Genesis Family Medicine
02.2025 - 06.2025
Volunteer
Saint Joseph and John Education Foundation
02.2025 - 03.2025
Retail Worker
Casters Trading Card Company
06.2024 - 09.2024
Volunteer
Grace Clinic
08.2019 - 11.2022
Masters Of Arts in Medical Science - Medical Science
Pacific North West University
Bachelor of Science - Biology
Washington State University