Franklin Fortuna
Bronx,NY
Summary
Dedicated worker with substantial retail experience, with strong customer service and problem-solving skills. Committed to enhancing customer experiences while ensuring a welcoming store environment.
Overview
4
4
years of professional experience
Work History
Seasonal Retail Sales Associate
UNIQLO 5th Avenue
New York, New York
05.2025 - 08.2025
- Helping boost customer satisfaction by greeting each customer, offering assistance in finding items and using my knowledge of merchandise to resolve any issues.
- Oversaw fitting room and self-checkout operations to ensure customer satisfaction and efficient service.
- Raising visual merchandise standards through precise folding in addition to ensuring the cleanliness of the store.
- Processing boxes of merchandise, and pushing them out to the sales floor in an orderly fashion.
- Supported floor resets and merchandise layout changes to improve store presentation and showcase new products.
Retail Sales Associate
UNIQLO 5th Avenue
New York, New York
07.2024 - 01.2025
- Helping boost customer satisfaction by greeting each customer, offering assistance in finding items and using my knowledge of merchandise to resolve any issues.
- Managing fitting room/self checkout operations.
- Raising visual merchandise standards through precise folding in addition to ensuring the cleanliness of the store.
- Processing boxes of merchandise, and pushing them out to the sales floor in an orderly fashion.
- SSupported floor resets and merchandise layout changes to improve store presentation and showcase new products.
Intern
Recycle Track Systems
New York, New York
01.2022 - 06.2022
- Collaborated with managers on website development process, discussing site structure and feature planning.
- Processed and organized invoices in digital record system, optimizing organization and accuracy of records.
- Maintained accurate records and notes of all activities performed and content/conversations throughout internship period, respectively.
Education
Bachelor of Science - Computer Science
Syracuse University
Syracuse, NY05-2027
High School Diploma -
The Laboratory School of Finance And Technology
Bronx, NY07-2023
Skills
- Customer service
- Fluent in Spanish
- Data organization
- Team collaboration
- Problem solving
- Web development
Languages
Spanish
Native/ Bilingual
Timeline
Seasonal Retail Sales Associate
UNIQLO 5th Avenue
05.2025 - 08.2025
Retail Sales Associate
UNIQLO 5th Avenue
07.2024 - 01.2025
Intern
Recycle Track Systems
01.2022 - 06.2022
Bachelor of Science - Computer Science
Syracuse University
High School Diploma -
The Laboratory School of Finance And Technology