Franklin McClain
Kettering,Ohio
Summary
Dedicated Help Desk Operator with extensive experience in delivering exceptional customer service and building strong client relationships. Proven ability to enhance customer retention through effective communication and support. Recognized for maintaining high levels of customer satisfaction, contributing to overall company success while fostering a positive team environment. Motivated to leverage skills in collaboration with social entrepreneurs and innovators to drive business growth.
Overview
9
9
years of professional experience
Work History
T1 Help Desk Operator
Speedway, LLC
11.2022 - Current
- Excellent problem-solving skills
- The capacity to work well within a team
- Attention to detail
- Logical thinking
- Expert knowledge in how operating systems and software works
- Interpersonal skills as you will regularly be in contact with colleagues and/or customers
Customer Service Specialist
Speedway, LLC
11.2020 - 11.2022
- Excellent verbal & written communication skills
- Professional phone etiquette
- Strong problem-solving skills
Guest Services Representative
Red Roof Inn
02.2020 - 10.2020
- Customer service drive with outstanding communication and active listening skills
- Excellent problem-solving and multitasking skills
- Problem-solving
Customer Service Representative
Synchrony Financial
Kettering, Ohio
08.2017 - 11.2019
- Handle inbound calls from cardholders
- Build rapport with clients, customers, and colleagues
- Maintain customer information, resolve inquiries, and authorize sales
Retail Sales Associate
T-Mobile
Huber Heights, Ohio
03.2016 - 07.2017
- Educated customers and offered solutions for potential sales
- Expert at finding right plan for customer
- Ensured success for customer on-boarding process
Education
GED -
Greene County Career Center
Xenia, OHSkills
- Customer service
- Problem solving
- Analytical skills
- Teamwork
- Verbal communication
- Written communication
- Computer Skills
- Call center experience
- Telephone experience
- Training and mentoring
- Operating systems
- Technical support
Accomplishments
- Certificate of Achievement- Being presented for winning the Customer Service vs Team competition
- Certificate of Special Recognition- Being presented for creative design on team emblems
- Management Award- Presented for positive impact on the team
References
References available upon request.
Timeline
T1 Help Desk Operator
Speedway, LLC
11.2022 - Current
Customer Service Specialist
Speedway, LLC
11.2020 - 11.2022
Guest Services Representative
Red Roof Inn
02.2020 - 10.2020
Customer Service Representative
Synchrony Financial
08.2017 - 11.2019
Retail Sales Associate
T-Mobile
03.2016 - 07.2017
GED -
Greene County Career Center
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