Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Franklin Newton

Buffalo,NY

Summary

Driven by customer service and the goal of being an agent of hospitality. A strong believer in that customer relationship building, in conjunction with critical thinking, problem-solving and analysis of data, leads to productivity, innovation, and customer satisfaction and retention in the wholesale auction industry. Looking for leadership and coaching role to further enhance both internal processing and the customers' experience.

Overview

5
5
years of professional experience

Work History

Titles Account Support Representative

ACV Auctions
Buffalo, New York
04.2022 - Current
  • Delivered bilingual customer service and assistance to clients in selling and purchasing roles, ensuring smooth processing of titles for timely funding and transfer of ownership.
  • Enhanced dealer account communications and relationships to foster partnerships and decrease processing cycle times.
  • Strategically collaborated with various departments to optimize customer satisfaction

Food and Beverage Consultant

Self-Employed
Buffalo, NY
08.2019 - Current
  • Provided recommendations on menu selection, pricing structure and portion control to maximize profitability.
  • Hosted private training seminars to struggling businesses looking to garner more business through exciting menu changes.

Server and Bartender

Britemsith Brewing
Williamsville, NY
01.2020 - 03.2022
  • Assisted with opening operations and training, including menu writing, cocktail program improvements, and POS system optimization.
  • Sustained a welcoming atmosphere and ensured customer satisfaction and a sense of hospitality at all times for various types of occasions.

Education

Some College (No Degree) - Accounting

University At Buffalo
Buffalo

Skills

  • Account Management
  • De-Escalation Techniques
  • Data Management
  • Conflict Mediation
  • Relationship Building
  • Process Improvement
  • Customer service excellence

Languages

Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Titles Account Support Representative

ACV Auctions
04.2022 - Current

Server and Bartender

Britemsith Brewing
01.2020 - 03.2022

Food and Beverage Consultant

Self-Employed
08.2019 - Current

Some College (No Degree) - Accounting

University At Buffalo

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Franklin Newton