Franklin Sandoval
BROOKLYN,New York
Summary
Approachable and teamwork oriented Individual with 7+ years in experience with hospitality, food and beverage settings. Excellent observational and interpersonal skills, able to build relationships with our guest easily while also being a step ahead on their needs.
Overview
8
8
years of professional experience
Work History
Server And Bartender
Dinex Group (Bar Boulud, Boulud Sud & Le Gratin)
New York, NY
03.2022 - 07.2024
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Greeted customers, answered questions and recommended specials to increase profits.
- Provided exceptional service to high volume of daily customers.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
Server
Saint Theos
New York, New York
09.2023 - 04.2024
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Provided exceptional service to high volume of daily customers.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Informed customers of daily specials and signature menu items.
Server
Greywind
New York, NY
05.2023 - 09.2023
- Cleaned tables and chairs to prepare dining area for next customers.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Provided exceptional service to high volume of daily customers.
Bartender
NoHo Hospitality
New York, NY
05.2018 - 01.2022
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Completed regular bar inventories and daily requisition sheets.
- Greeted customers, answered questions and recommended specials to increase profits.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Trained new employees on restaurant procedures and plating techniques.
Delivery Driver/Warehouse
Jahid's Deli
New York, NY
11.2017 - 05.2018
- Organize and pack delivery orders, Keeping deli clean and stocked, helping with the kitchen food preparation, grill man, cashier
Busboy and Dishwasher
Brandy Library
New York, NY
05.2017 - 11.2017
- Keeping the tables organized and detailed, clearing any dirty dishes or glassware, refilling water, squeezing natural citrus juices for the bar, cleaning and restocking the shelfs, offer brief explanation on cheeses and/or charcuterie, tableside food service
Busser
Brandy Library
New York, NY
05.2017 - 11.2017
- Keeping the tables organized and detailed, clearing any dirty dishes or glassware, refilling water, squeezing natural citrus juices for the bar, cleaning and restocking the shelfs, offer brief explanation on cheeses and/or charcuterie, tableside food service
Server and Cashier
Cinex
Caracas, Venezuela
05.2016 - 03.2017
- Guide the guest throughout the Cinex experience, Taking and delivering their orders in a timely manner
- Keeping inventory up to date, while also keeping the premises clean
Education
Computer science -
UCAB
VenezuelaSkills
- Beverage Preparation
- Supply Restocking
- Safe Food Handling
- Guest Engagement
- Wine Pairings
- Stocking and replenishing
- Dining crew workflow optimization
- Cash Handling
- Sales Techniques
- Menu knowledge
- Positive and professional
- Performance Improvement
- Dining customer service
- Liquor, wine, and food service
- Suggestive Selling
- Special dietary requirements
Languages
- Spanish
- English
- Portuguese
Timeline
Server
Saint Theos
09.2023 - 04.2024
Server
Greywind
05.2023 - 09.2023
Server And Bartender
Dinex Group (Bar Boulud, Boulud Sud & Le Gratin)
03.2022 - 07.2024
Bartender
NoHo Hospitality
05.2018 - 01.2022
Delivery Driver/Warehouse
Jahid's Deli
11.2017 - 05.2018
Busboy and Dishwasher
Brandy Library
05.2017 - 11.2017
Busser
Brandy Library
05.2017 - 11.2017
Server and Cashier
Cinex
05.2016 - 03.2017
Computer science -
UCAB
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