Franklin Serrano
Cape Coral,FL
Summary
Experienced, reliable, and results-driven leader with over 10 years of expertise as a warehouse supervisor and lead DME field service technician at SDA Southeast Automobile and Joerns Healthcare LLC/Mas Vida. Proven track record in the installation, maintenance, repair, and troubleshooting of medical equipment. Skilled in delivering comprehensive training to clients and employees, while consistently demonstrating exceptional leadership abilities. Seeking new opportunities to continue personal growth and development, while making a significant contribution to the success of your esteemed company.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Lead Field Service Technician
Masvida
03.2024 - Current
- Checked and maintained warehouse environment to assess for electrical, mechanical, and other safety hazards.
- Demonstrated correct operation, care and calibration to on-site medical personnel.
- Documented information regarding installations, repairs and inventory.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Maintained safe work OSHA environment and adhered to HIPAA privacy regulations.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Trained new team members by relaying information on company procedures and safety requirements.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Managed maintenance activities, supervised staff, and inspected equipment.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Educated staff on organizational mission and goals to help employees achieve success.
Lead Field Service Technician
Joerns Healthcare LLC.
02.2017 - 02.2024
- Conducted monthly inventory of all health care supplies and equipment present in warehouse, delivery vehicles and on loan to customers.
- Adhered to standards for proper handling and safe storage of all in stock inventory.
- Received orders and keep record of purchases utilizing PO tracking system to be forwarded to accounting departments.
- Served as main point of contact for manufacturer and vendor sales representatives.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Reviewed and coordinated employee schedules, incoming purchase orders and inventory from multiple warehouses to then designate routes to drivers to meet client delivery expectations.
Warehouse Supervisor
SDA Southeast Automobile
05.2012 - 01.2017
- Cleaned and maintained warehouse in compliance with company set standards and protocols.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Supported production workers in meeting goals without compromising safety and compliance.
- Managed and kept detailed records of merchandise and inventory transactions.
- Supervised shipping and receiving, distribution and workplace safety.
- Oversaw daily operations and shipping and handling processes.
- Supervised warehouse operations by managing employees during shifts.
Education
South Miami Senior High School
Skills
- Proficient in: Bonafide, Orient GPS Systems, Sharepoint, Click, Excel, Word, Outlook
- Power Tool Proficiency
- Customer Education
- Quality Control
- Equipment Installation and maintenance
- Equipment calibration
- Equipment troubleshooting and repair
- Respiratory medical equipment
- Sterilization techniques
- Safe driving
- Route coordination for drivers
- Teamwork and coordination
- Team Leadership
- Training and mentoring
- Prioritization and time management
- Effective Problem Resolution
Accomplishments
Lead Field Service Technician & Supervisor positions accomplished at all previous employers.
Certification
D.O.T. Certification
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Lead Field Service Technician
Masvida
03.2024 - Current
Lead Field Service Technician
Joerns Healthcare LLC.
02.2017 - 02.2024
Warehouse Supervisor
SDA Southeast Automobile
05.2012 - 01.2017
South Miami Senior High School
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