Summary
Overview
Work History
Education
Skills
Timeline
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Franklin Stevenson

Santa Monica,CA

Summary

Motivated, self-starter, with a strong passion and high energy to provide exceptional customer service and ability to ensure the best dining experience for all guests. Dedicated and responsible professional, with experience working in the hospitality and food service industries in luxury hotel and busy restaurant settings. transitioning from Food Runner, then promoted to Barista and then moving on to a team member position, than again being promoted to to a Team Lead role for a new start up brand. Im looking to further my career and seek new opportunities.

Overview

13
13
years of professional experience

Work History

Team Lead

Kitchen United
01.2023 - 11.2023
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.

Busser - On Call

Beverly Hilton
01.2018 - 01.2019
  • Provided exceptional customer service by greeting guests and answering questions
  • Quickly and efficiently cleaned restaurant and tables, refilled drinks, and restocked silverware and glassware
  • Carried large loads of dishes, silverware and glassware to kitchen for washing
  • Supported other areas of restaurant, as needed, such as set-up, clean-up, prep work and equipment maintenance.

Banquet Busser

Savoy Staffing
01.2011 - 01.2012
  • Quickly cleaned dirty table settings and prepared tables for resetting, while promptly and consistently reset tables with spotless service ware
  • Maintained stock and cleanliness of stations for all meal periods, with necessary equipment including silverware, linen and condiments
  • Greeted guests in a pleasant and courteous manner, served beverages, breads and butter to begin their dining experience and replenished, as necessary
  • Transported all dirty tableware from dining room to dishwashing area for proper cleaning.

Education

Music Major -

Santa Monica College
Santa Monica, CA

Diploma -

Olympic High School
Santa Monica, CA
01.2012

Skills

  • Excellent customer service, interpersonal and problem-solving skills
  • Strong multi-tasker who is good at working both independently and as part of a team
  • Experience assisting diverse groups of clients in a courteous, friendly and efficient manner
  • Highly organized and detail-oriented
  • Patient listener and clear communicator who loves working with people

Timeline

Team Lead

Kitchen United
01.2023 - 11.2023

Busser - On Call

Beverly Hilton
01.2018 - 01.2019

Banquet Busser

Savoy Staffing
01.2011 - 01.2012

Music Major -

Santa Monica College

Diploma -

Olympic High School

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Franklin Stevenson