Nayeli Nivar

• Dealing with inbound and outbound calls daily
• Processing import and export paperwork
• Departing trucks
• Releasing shipment to drivers
• Answering emails

Supported staffing of new patients according to preferences and requests. Coordinated timely arrival of caregivers for cases and provided counseling as necessary. Conducted biweekly quality calls to assess patient satisfaction with services. Facilitated introductory calls for all new patients. Managed daily contract communications and follow-up calls. Assisted with daily open cases to ensure appropriate staffing was achieved. Demonstrated full understanding of HHAexchange.