Martha Alesana
Kent
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
5
5
years of professional experience
Work History
Cargo Office Agent
Worldwide Flight Services
02.2025 - 05.2026
- Managed international air cargo shipments for export operations to destinations including Taipei (TPE) and various global airports.
- Assisted in processing shipping documents to maintain compliance with airline customs and international regulations.
- Tracked cargo shipments and provided customer support to facilitate accurate and timely deliveries.
- Provided customer service to clients through phone and email communication.
- Safely operated within the AOA to collect and deliver time sensitive flight documentation, ensuring compliance with airline and airport regulations.
Driver
Surge Staffing
11.2023 - 02.2025
- Operated various vehicles safely and efficiently for timely delivery of goods.
- Maintained accurate logs of transportation activities and vehicle maintenance records.
- Adhered to all traffic regulations and company policies to ensure safety compliance.
- Assisted in training new drivers on operational procedures and safety protocols.
Warehouse Associate
Amazon
Tolleson
06.2022 - 10.2023
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Scanned and sorted packages to stage for delivery drivers.
- Picked customer orders to sort, pack and prepare orders for shipment.
Package Handler
FedEx Express
07.2022 - 10.2023
- Achieved streamlined package sorting to improve operational efficiency. Facilitated timely loading and unloading of trucks, contributing to on-time deliveries. Optimized package stacking in trucks and containers, enhancing shipping processes.
Customer Service
Swissport International Ltd.
05.2021 - 07.2022
- Managed passenger check-in reservations and travel inquiries at ticket counter to ensure smooth and efficient travel experience.
- Delivered exceptional customer service by efficiently addressing inquiries and resolving issues.
Education
HIGH SCHOOL DIPLOMA -
Millennium High School
Goodyear, AZSkills
- Organizational skills
- Communication skills
- Fast Learner
- Excellent Customer service
- Excellent Attention to detail
- Problem-solving skills
- Multitasking
- Teamwork and collaboration
- Cargo management
- Logistics coordination
Timeline
Cargo Office Agent
Worldwide Flight Services
02.2025 - 05.2026
Driver
Surge Staffing
11.2023 - 02.2025
Package Handler
FedEx Express
07.2022 - 10.2023
Warehouse Associate
Amazon
06.2022 - 10.2023
Customer Service
Swissport International Ltd.
05.2021 - 07.2022
HIGH SCHOOL DIPLOMA -
Millennium High School