Reicea Jabbar
Mount Vernon,N.Y
Summary
Personable Customer Relations leader driven to exceed customer expectations while promoting adherence to company standards and guidelines. Proven history of fostering quick and successful problem resolution, improving customer satisfaction ratings. Demonstrated success in utilizing current technologies to broaden access between customer and organization and improve response time.
Overview
13
13
years of professional experience
Work History
Cargo Office Agent
Alliance Ground International
04.2024 - Current
- Coordinated and verified proper dispatch of cargo shipments, working closely with different departments to resolve issues.
- Utilized computer systems to manage cargo shipments and accurately track goods.
- Improved cargo processing efficiency by streamlining documentation and communication procedures for Virgin Atlantic & Aero Mexico Cargo Team.
- Maintained compliance with industry regulations, avoiding potential fines or penalties related to improper handling or documentation of cargo items.
- Optimized space utilization within the cargo hold through strategic planning and arrangement of goods.
- Contributed to a positive work environment by fostering teamwork and collaboration among colleagues in the cargo department.
Senior Customer Relations Manager
Romich Entertainment Marketing Group
12.2012 - 02.2019
- Mentored junior team members, fostering a culture of continuous learning and professional growth within the organization.
- Reduced response times through effective workload management and prioritization of urgent issues.
- Developed comprehensive training programs to boost team performance and product knowledge.
- Streamlined communication channels for improved client interactions and feedback collection.
- Participated in industry conferences and events, staying informed on best practices in customer relations management and incorporating them into company strategy when applicable.
Customer Relations Manager
Cari-Med Group LTD
10.2011 - 01.2013
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Developed strong relationships with key clients, resulting in increased loyalty and repeat business.
- Contributed to product development efforts by providing insights on consumer preferences gathered from direct client interactions and feedback analysis.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Education
Bachelor of Science - Science Education/Business Management
University Of West Indies
Kingston Jamaica12.2013
Skills
- Customer service and care
- Customer Complaint Resolution
- Problem-solving skills
Timeline
Cargo Office Agent
Alliance Ground International
04.2024 - Current
Senior Customer Relations Manager
Romich Entertainment Marketing Group
12.2012 - 02.2019
Customer Relations Manager
Cari-Med Group LTD
10.2011 - 01.2013
Bachelor of Science - Science Education/Business Management
University Of West Indies
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