Trent Brown
Marietta,GA
Summary
Cargo office agent and customer service professional with a strong background in cargo acceptance, shipment tracking, and import-export documentation. Delivers accurate airway bill and customs processing, resolves service issues with shippers and internal teams, and supports clients in German, French, phone, and email communication.
Overview
13
13
years of professional experience
Work History
Cargo Office Agent
Lufthansa Cargo
Atlanta, Georgia
11.2023 - Current
- Processed cargo acceptance and documentation using Lufthansa Cargo handling procedures.
- Verified airway bills, shipment data, and customs paperwork for cargo releases.
- Updated cargo status in operational systems and tracked shipment movement.
- Resolved service issues with shippers, forwarders, and internal Lufthansa Cargo staff.
- Prepared import and export documents for timely cargo processing.
- Developed customer relationships and ensured satisfaction with services.
- Provided customer service to clients through phone and email communication.
- Participated in ongoing training programs related to job duties or responsibilities.
Customer Service/Server
Bonefish Grill
05.2017 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Answered customers' questions, recommended items, and recorded order information.
Customer Service Representative
Honda Financial Services
01.2023 - 09.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Tracked customer service cases and updated service software with customer information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Offered advice and assistance to customers, paying attention to special needs or wants.
LIAISON
11.2015 - 11.2016
- Accept payment from customers, and make change as necessary
- Clean and organize eating, service, and kitchen areas
- Collect and return dirty dishes to the kitchen for washing
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems
- Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required
- Present menus to patrons and answer questions about menu items, making recommendations upon request
- Prepare checks that itemize and total meal costs and sales taxes
- Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff
- Clean tables or counters after patrons have finished dining
- Inform customers of daily specials.
- Describe and recommend wines to customers.
- Provide guests with information about local areas, including giving directions
- Acted as a positive representative
- Ontacted customers as soon as issues arose to immediately find resolution before the problems escalated
- Greeted visitors and directed to appropriate locations
- Assisted staff with all manner of support
Customer Service
VAGABOND HOUSE, Scott
01.2014 - 02.2014
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Used customer insights to develop innovative sales strategies to increase sales.
- Built relationships with customers and community to promote long term business growth.
- Achieved or exceeded company-defined sales quotas.
- Helped drive sales goals
- Sold home interior products
- Liaised in three languages (English, German, and French)
Education
Bachelor Of Arts - International Business
Mississippi State University
Starkville, MS04-2011
Bachelor of Arts - International Relations
Université Laval
Quebec City, Québec06-2006
Skills
- SKILLS
- MS Word
- MS Outlook
- Team liaison
- Approach
- Teams
- Excel
- Rapport
- German language
- French language
- Active Listening
- Microsoft Outlook
- Cargo handling procedures
- Customer relationship management
- Customer service
Languages
- German
- French
Timeline
Cargo Office Agent
Lufthansa Cargo
11.2023 - Current
Customer Service Representative
Honda Financial Services
01.2023 - 09.2023
Customer Service/Server
Bonefish Grill
05.2017 - Current
LIAISON
11.2015 - 11.2016
Customer Service
VAGABOND HOUSE, Scott
01.2014 - 02.2014
Bachelor Of Arts - International Business
Mississippi State University
Bachelor of Arts - International Relations
Université Laval