Franklyn Acevedo
New York,NY
Summary
Hardworking with customer service, multitasking and management abilities. Devoted to giving every customer a positive and memorable experience. A motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
6
6
years of professional experience
Work History
Restaurant Manager
Playa Bowls
New York, NY
03.2021 - 03.2024
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Created new menu items based on customer feedback and industry trends.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
Sales Assistant
GNC
New York, NY
01.2018 - 12.2020
- Fostered relationships with customers to expand customer base and retain business.
- Greeted customers to determine wants or needs.
- Recommended merchandise to customers based on needs and preferences.
- Answered store and merchandise questions and led customers to wanted items.
- Sold various products by explaining unique features and educating customers on proper application or usage.
Education
High School Diploma -
Frank Mccourt High School
New York, NY06-2019
Skills
- Sales expertise
- Product Knowledge
- Customer Engagement
- Sales management
- Relationship Building
- Team Leadership
- Workforce Management
- Staff Management
- Marketing
- Customer Service
Languages
Spanish
Native/ Bilingual
Timeline
Restaurant Manager
Playa Bowls
03.2021 - 03.2024
Sales Assistant
GNC
01.2018 - 12.2020
High School Diploma -
Frank Mccourt High School
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