Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Franklyn Centeno

Summary

Driven and customer-focused professional with experience at Hy-vee as an Online Personal Shopper, showcasing exceptional service skills and a knack for prioritizing orders efficiently. Excelled in a fast-paced environment, achieving high satisfaction ratings through empathy and product knowledge. Demonstrated leadership and an upbeat attitude, adept at heavy lifting and sales enhancement.

Offering passion for delivering exceptional customer service and keen eye for detail, coupled with ability to adapt and learn quickly in dynamic environment. Brings understanding of current market trends and proficiency in online shopping tools and platforms.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Online Personal Shopper

Hyvee
10.2022 - 05.2024
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Worked productively with customers to meet order requirements and service expectations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided exceptional customer service by promptly addressing inquiries, concerns, and feedback from clients.

Sales Associate Intern

Bed Bath & Beyond
01.2021 - 09.2022
  • Helped customers complete purchases, locate items, and join reward programs.
  • Maintained a clean and organized store environment, contributing to a positive customer experience.
  • Operated POS terminals and cash drawer balancing.
  • Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or assisting in the fitting room area.
  • Assisted customers by answering questions and fulfilling requests.

Education

High School Diploma -

Woodbury High School
Woodbury, MN
06-2024

Skills

  • Patience and empathy
  • Customer service knowledge
  • Sales experience
  • Product picking
  • Assisting customers in their needs
  • Leadership Skills
  • Prioritizing orders
  • Heavy lifting
  • Upbeat and outgoing attitude

Certification


  • OSHA 10- Certification in Construction/Electric Safety.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Online Personal Shopper

Hyvee
10.2022 - 05.2024

Sales Associate Intern

Bed Bath & Beyond
01.2021 - 09.2022

High School Diploma -

Woodbury High School

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Franklyn Centeno