Franklyn Centeno
Floor and Decor
MANKATO,MN
2
Languages
1
Certification
6
years of professional experience
Results-driven assistant department manager with experience in supervising operations and training staff. Strong ability to resolve customer inquiries and improve service levels, contributing to increased customer satisfaction and operational efficiency.
Work History
Sales Associate
1 Year 1 Month- Implemented promotional strategies to increase product awareness and drive sales growth.
- Conducted inventory checks regularly, supporting inventory management processes.
- Answer specific questions from customers and recommend all the materials they need for their outdoor/indoor projects.
- Ensuring that the customers get materials that are the best quality and materials that exceed the minimum standards of setting tile, brick, and cement.
Assistant Department Manager
1 Year 6 Months- Supervised daily operations of online orders ensuring compliance with company policies and standards.
- Resolved issues or question about customers who place online orders.
- Trained new employees on shopping procedures and customer service
- Assisted in inventory management, tracking stock levels and conducting audits.
- Administered that delivery drivers had delivered the orders on time and that our own online orders were ordered on time.
- Ordered inventory and reported discrepancies to control costs and maintain inventory levels.
- Increased customer satisfaction levels by addressing concerns promptly and providing exceptional service.
- Collaborated with the department manager to develop and implement strategic plans for growth and improvement.
Sales Associate
2 Years 8 Months- Assisted customers in product selection, enhancing overall shopping experience.
- Processed transactions efficiently using point-of-sale (POS) systems such as using Zebra devices or using the computer to look up items for customers
- Processed transactions efficiently using point-of-sale (POS) systems.
- Maintained merchandise displays, ensuring optimal presentation and stock levels.
- Resolved customer inquiries and complaints promptly, fostering customer loyalty.
Education
BBA - Business Administration
Skills
Being able to show above and beyond customer service to customers
Being able to work independently but also with other co-workers
Being able to manage my time
Problem-solving skills
Outgoing personality
Stocking and receiving
Certification
I have a Certification in Construction Safety (Osha)
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Sales Associate
Floor and Decor
04.2025 - 05.2026Read More
Assistant Department Manager
HyVee Foods
10.2022 - 04.2024Read More
Sales Associate
Bed Bath & Beyond
01.2020 - 09.2022Read More
Minnesota State University, Mankato
BBA from Business Administration
Read More