Jose Serrano Ortiz
Albuquerque,NM
Summary
In all, Goal oriented, focused and work great with Peers, Im very experienced, including top 10 of many hundreds, also did floor support, helping other peers on what they had questions on.
Overview
6
6
years of professional experience
Work History
Sales Associate
Comcast, Xfinity
11.2016 - 01.2023
Comcast Xfinity: 2016-2023
Started overnight bilingual Onboarding, including Sales, Loyalty, Home Security sales, Tech Support and Change of service.
Switched over to bilingual Sales and change of service, from there switched to Spanish sales/english as well and Change of service
Finally the department switched to Inbound english sales
Education
High School Diploma -
UNM/CNM
Albuquerque, NM05.2005
Skills
- Excellent customer skills that puts customers first and always focused on customers needs
- Ask to Ask and lead with open ended questions
Explain to customers each product and explain the benefits
- Always warm and friendly starting with rephrase and empathize, followed by call back number and show appreciation always ask discovery questions on what the customer needs, as well as listen actively and respond appropriately
- Team oriented that also views different strategies to better team/company
Timeline
Sales Associate
Comcast, Xfinity
11.2016 - 01.2023
High School Diploma -
UNM/CNM
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