Franklyn Domingo
Las Vegas,NV
Summary
Versatile professional adept at optimizing customer service operations and enhancing satisfaction. Proven ability to navigate challenges in high-pressure environments while maintaining a clean driving record. Committed to providing reliable, efficient support to improve the overall client experience.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Rideshare Driver
Uber
Las Vegas, Nevada
02.2021 - 03.2026
- Achieved consistently high customer scores due to exceptional service.
- Communicated effectively with passengers to enhance their experience.
- Collected feedback from riders to improve service quality continuously.
- Provided friendly customer service during trips, including offering assistance with luggage loading and unloading and answering questions about local attractions.
- Displayed excellent time management skills by arriving at pickup locations early or on time.
- Navigated routes using GPS systems for efficient delivery of passengers.
- Followed safety rules to keep a clean driving record with no accidents or incidents.
Customer Service Representative
Quest
Las Vegas, Nevada
03.2020 - 02.2021
- Communicated clearly with customers to assess their roadside needs.
- Provided timely assistance to stranded motorists across regional highways.
- Coordinated with tow truck operators to ensure efficient service delivery.
- Utilized GPS technology to navigate to roadside incident locations quickly.
Insurance Sales Agent
Ameriprise Financial
Las Vegas, Nevada
08.2018 - 02.2020
- Provided exceptional customer service to Costco clients, enhancing satisfaction and trust in insurance products.
- Developed thorough understanding of state laws governing personal insurance sales, ensuring compliance and informed client interactions.
- Achieved profitability goals through upselling techniques and time-sensitive promotional offers.
- Formulated effective telesales strategies, boosting sales volume and revenue targets.
- Compiled monthly reports detailing sales activities, customer feedback, and complaints, facilitating informed decision-making for management.
Customer Service Representative
Sitel
Las Vegas, NV
08.2017 - 03.2018
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Assisted customers with inquiries and resolved issues through various communication channels.
- Collaborated with team members to enhance service delivery and customer satisfaction.
Realtor
Keller Williams Preferred Properties
Upper Marlboro, MD
04.2014 - 12.2015
- Advised clients on buying and selling residential properties to ensure informed decision-making.
- Negotiated terms between buyers and sellers to facilitate successful real estate transactions.
- Conducted market analysis to determine property values and trends.
- Coordinated open houses to effectively showcase listings and attract potential buyers.
Mortgage Collection Officer
Bank Of America
Fort Worth, TX
09.2009 - 04.2014
- Managed customer inquiries regarding mortgage delinquency and guided homeowners through resolution processes via Home Affordable Programs.
- Managed daily operations and customer inquiries at a leading financial institution.
- Assisted clients with account management and product inquiries to ensure satisfaction.
- Provided customer service for mortgage collections by addressing inquiries and resolving issues.
- Processed customer transactions accurately and efficiently in a fast-paced environment.
Collections Specialist
Washington Mutual/JP Morgan Chase
Arlington, TX
09.2007 - 09.2009
- Oversaw customer accounts to secure timely collection of overdue payments.
- Managed credit card collections by contacting customers about overdue payments and providing support.
- Communicated effectively with clients to resolve billing inquiries and disputes.
- Analyzed account information to identify payment trends and address potential issues.
Loan Counselor
CUNA Mutual
Grand Prairie, TX
01.2006 - 10.2007
- Reviewed and analyzed credit reports to make informed lending decisions based on applicants' credit histories
- Analyzed client financial information to determine eligibility for loan products.
- Interviewed 250 Credit Union members to assess eligibility for Mortgage & Consumer loans, resolving client issues effectively
- Guided clients through loan options and requirements for informed decision-making.
- Developed personalized loan strategies based on individual client needs and goals.
Education
Bachelor of Arts - Development and International Relations, Political Science
The University of Sierra Leone
Freetown, SL01-1992
MSM - <p>Did not complete</p> <p>Gained 8 of 12 credits</p>
Catholic University of America
District Of ColumbiaSkills
- Route optimization
- Customer service and support
- Customer care strategies
- Client relations management
- Call center operations
- Effective communication
- Administrative assistance
- English proficiency
- Financial literacy expertise
Personal Information
- Title: Customer Service Professional
- Availability: Anywhere
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Certification
Property and Casualty License
Additional information
- HIGHLIGHTS OF QUALIFICATIONS
- Fifteen plus years' experience providing administrative support to senior management and staff
- Highly disciplined, self-directed professional with extensive experience in the Non-Profit, Finance, Private and public sectors
- Excellent work ethics; outstanding communication, collaborative, and negotiation skills
- Strong customer and client relations background, with excellent interpersonal skills focused on interacting with individuals of diverse cultures and backgrounds
- Driven toward productivity and output. Goal-oriented team player with a capacity to handle multi tasks
Timeline
Rideshare Driver
Uber
02.2021 - 03.2026
Customer Service Representative
Quest
03.2020 - 02.2021
Insurance Sales Agent
Ameriprise Financial
08.2018 - 02.2020
Customer Service Representative
Sitel
08.2017 - 03.2018
Realtor
Keller Williams Preferred Properties
04.2014 - 12.2015
Mortgage Collection Officer
Bank Of America
09.2009 - 04.2014
Collections Specialist
Washington Mutual/JP Morgan Chase
09.2007 - 09.2009
Loan Counselor
CUNA Mutual
01.2006 - 10.2007
Bachelor of Arts - Development and International Relations, Political Science
The University of Sierra Leone
MSM - <p>Did not complete</p> <p>Gained 8 of 12 credits</p>
Catholic University of America