Franklyn Okoye
Houston
Summary
Reliable and customer-focused professional with 5+ years of experience in retail, warehouse operations, and inventory management. Proven ability to handle high-volume transactions, improve efficiency, and deliver excellent customer service. Strong team player with leadership skills and a track record of maintaining organized, productive work environments.
Overview
6
6
years of professional experience
2023
2023
years of post-secondary education
Work History
Sales Associate / Warehouse Associate
Floor & Decor
Houston
02.2025 - 03.2026
- Assisted customers in selecting flooring materials, tile, and home improvement products
- Provided product knowledge and recommendations to drive sales and customer satisfaction
- Operated forklifts and pallet jacks to move heavy merchandise safely
- Loaded customer orders and ensured accurate order fulfillment
- Maintained organized inventory and restocked shelves efficiently
- Collaborated with team members to improve store operations and service speed
- Followed safety procedures while handling large and fragile materials
- Helped maintain clean, well-organized showroom displays
Cashier
Taco Bell
Houston
09.2024 - 03.2025
- Greeted customers and processed orders efficiently
- Handled cash transactions accurately and responsibly
- Prepared food while maintaining quality and safety standards
- Worked with team members to improve service speed
- Maintained a clean and organized workspace
Stocking Associate
Amazon
Houston
12.2023 - 08.2024
- Received, organized, and tracked inventory using barcode systems
- Improved storage efficiency and reduced retrieval times
- Assisted in streamlining order fulfillment processes
- Maintained safety standards while handling packages
- Helped reduce stock shortages through accurate inventory management
Retail Associate
Kroger
Houston
08.2022 - 11.2023
- Assisted customers with purchases and product inquiries
- Maintained store cleanliness and organized merchandise displays
- Managed inventory and restocking to ensure product availability
- Improved customer satisfaction through attentive service
- Supported daily store operations and team coordination
Cashier
Walmart
Chandler
02.2021 - 07.2022
- Processed high-volume customer transactions quickly and accurately
- Resolved customer issues and inquiries to improve satisfaction
- Managed returns and exchanges efficiently
- Maintained accurate cash drawer and completed daily reconciliations
- Delivered friendly, fast service in a busy retail environment
Warehouse Associate
Warehouse Inc.
Houston
05.2020 - 10.2021
- Operated forklifts to move materials safely and efficiently
- Loaded and unloaded shipments to optimize workflow
- Maintained accurate inventory records and stock levels
- Organized warehouse for improved accessibility
- Followed safety procedures and company policies
Education
High School Diploma -
George Bush High School
Houston, TXSkills
- Customer Service
- Cash Handling & POS Systems
- Inventory Management
- Forklift & Material Handling
- Teamwork & Communication
- Time Management
- Warehouse Operations
- Process Improvement
- Leadership & Team Support
Timeline
Sales Associate / Warehouse Associate
Floor & Decor
02.2025 - 03.2026
Cashier
Taco Bell
09.2024 - 03.2025
Stocking Associate
Amazon
12.2023 - 08.2024
Retail Associate
Kroger
08.2022 - 11.2023
Cashier
Walmart
02.2021 - 07.2022
Warehouse Associate
Warehouse Inc.
05.2020 - 10.2021
High School Diploma -
George Bush High School