Frank Michalski III
Tampa
Summary
Workforce management professional with comprehensive experience in overseeing team operations and driving performance improvements. Skilled in strategic planning, conflict resolution, and workforce optimization. Strong focus on fostering collaboration and adaptability to changing needs. Known for reliability and consistently achieving results through effective team leadership and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Workforce Supervisor
Busch Gardens Tampa Bay
05.2022 - Current
- Curated and maintained schedules weekly for a staff of over 3000 employees.
- Enhanced team productivity by implementing efficient labor audits.
- Cultivated strong relationships with key department senior leadership.
- Streamlined communication between departments for improved collaboration and efficiency.
- Established clear expectations for team members by setting achievable goals aligned with business objectives.
- Played a pivotal role in the development and execution of strategic initiatives that contributed to the overall growth and success of the company.
- Managed team, driving productivity and reducing process lags by training staff in best practices and procedures.
- Ensured compliance with company policies, industry regulations, and labor laws to maintain a safe working environment.
- Optimized employee performance through regular coaching, feedback, and performance evaluations.
- Hired and managed a scheduling team of eight full-time scheduling coordinators.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Used industry expertise, customer service skills and analytical nature to resolve employee concerns and promote loyalty.
Assistant General Manager
Intercontinental Hotels Group
10.2018 - 02.2022
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
- Oversaw the Front Desk, Housekeeping and breakfast teams alongside the department leaders.
- Developed partnerships with local businesses, expanding brand's presence and community involvement.
- Maintained detailed records of all transactions, ensuring accuracy in accounting reports required for tax purposes or audits.
- Trained new staff members, equipping them with skills needed for success in their roles.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
Front Office Supervisor
Hotel Breakers (Cedar Point)
10.2017 - 10.2018
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
- Conducted regular performance evaluations for front office staff to foster professional growth and development opportunities.
- Promoted positive work environment by fostering teamwork among front office staff members.
- Oversaw a daily front desk staff of 10-15 desk agents along with the concierge lounge and PBX communications.
- Coached employees through day-to-day work and complex problems.
Ride Operator
Cedar Point Amusement Park
04.2017 - 10.2017
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Adapted quickly to new ride assignments, learning proper operation techniques efficiently to minimize downtime between shifts.
- Enhanced rider experience by enforcing safety procedures and providing clear instructions.
- Collaborated with team members to maintain a clean, organized, and safe ride area for guests.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
- Trained new ride operators on safety procedures and ride operations.
- Optimized ride operation schedules, ensuring maximum availability during high-demand periods.
Education
High School Diploma -
Clare High School
Clare, MI05-2016
Skills
- Effective leadership
- Team management
- Training and coaching
- Innovation and creativity
- Teamwork and collaboration
- Customer service
- Attention to detail
- Problem-solving abilities
- Multitasking
- Organizational skills
- Relationship building
- Decision-making
- Self motivation
- Analytical thinking
- Task delegation
- Staff training
Timeline
Workforce Supervisor
Busch Gardens Tampa Bay
05.2022 - Current
Assistant General Manager
Intercontinental Hotels Group
10.2018 - 02.2022
Front Office Supervisor
Hotel Breakers (Cedar Point)
10.2017 - 10.2018
Ride Operator
Cedar Point Amusement Park
04.2017 - 10.2017
High School Diploma -
Clare High School
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