Frank U. Magdaleno
Sunland Park,New Mexico
Summary
Empathetic customer service personnel with broad customer service background. Skilled in developing relationships and providing exceptional customer service. Personable and professional under pressure.
Overview
6
6
years of professional experience
Work History
Admin Scribe
GardaWorld Federal Services
Fort Bliss, TX
03.2022 - Current
- Reviewed records, paperwork and orders for errors and resolved issues with minimal direction.
- Accepted dictated notes and produced professional documents with outlined information.
Medical Assistant
Wellmed Medical Group
El Paso, TX
08.2021 - 11.2021
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Documented vital signs and health history for patients in clinic.
- Administered oral and injectable medications
- Promoted office efficiency, coordinating charts, and helped patients with diverse needs.
Medical Assistant
MedPost Urgent Care
601 Sunland Park, El Paso, TX
06.2017 - 05.2021
- Performed preliminary physical tests, taking blood pressure, weight, and temperature and reporting patient history summary.
- Collected samples for laboratory testing
- Secured patient information and maintained patient confidence by completing and safeguarding medical records, completing diagnostic coding and procedure coding, and keeping patient information confidential.
- Administered oral and injectable medications.
- Called or faxed prescription to pharmacies
- BAT and Drug screen certified.
Customer Service Representative
United States Citizen And Immigration Services (HP Contracted) Contractor Southwest Staffing- Public Trust (915) 877-9040
7730 Market Place
04.2015 - 09.2016
- Effectively managed a high-volume of inbound customer calls.
- Managed customer calls effectively and efficiently in a complex, fast -paced and challenging call center environment.
- Provided customers with superior customer service by providing accurate, valid and complete information in English or Spanish Language.
- Answered customer calls promptly to ensure customers were receiving the help they needed in a timely manner.
- Provided customers with information on inquires related to immigration and naturalization application status and questions.
- Defused volatile customer situations calmly and courteously.
Valet Parking/Personnel
El Corralito Steak House
2725 North Mesa St.
09.2014 - 11.2014
- Politely assisted and greeted customers to park at assigned parking locations.
- Consistently offered professional, friendly and engaging service.
- Provided an elevated customer experience to generate a loyal clientele.
- Assisted customers with food selection, inquires and order customization requests.
Valet Parking/Personnel
Geogoske's
2701 North Stanton St.
09.2014 - 11.2014
- Greeted customers entering the Restaurant to ascertain what each customer wanted or needed.
- Provided an elevated customer experience to generate a loyal clientele.
- Served as customer vehicle's key holder, responsibly assigning key number and parking the vehicles at assigned parking locations.
- Provided friendly and attentive service.
Delivery/Sales Personnel
Beltran's Printing Inc.
6800 Alameda Ave.
07.2013 - 12.2013
- Politely assisted customers in person and via telephone.
- Routinely answered customer questions regarding merchandise and pricing.
- Dedicated to continuously improving sales abilities and product knowledge.
- Learned, referenced and applied product knowledge information.
Education
Medical Assistant Certification - Medical Assisting
Southwest University
El Paso, TX05.2017
Skills
- Phlebotomy Skills (Analyzing Information, Infection Control, Lab Environment, Procedural Skills, Performing Diagnostic Procedures)
- EKg's Skills (Oversee EKg's procedures, Recorded EKG readings, Administered Holter monitoring tests)
- Billing and Coding Skills (Transformed medical records into numeric codes for reinbursment and billing)
- Vital Skills (Taking temperatures, Measuring Blood Pressure, Measuring Pulse, and Measuring Respirations)
- CPR Skills (Performed Chest compressions, and Measuring of Respirations)
- Administration of Injection Skills (Learned injection Techniques)
- Urinalysis Skills (Understanding of urine specimen adequacy, routine urinalysis procedures)
Timeline
Admin Scribe
GardaWorld Federal Services
03.2022 - Current
Medical Assistant
Wellmed Medical Group
08.2021 - 11.2021
Medical Assistant
MedPost Urgent Care
06.2017 - 05.2021
Customer Service Representative
United States Citizen And Immigration Services (HP Contracted) Contractor Southwest Staffing- Public Trust (915) 877-9040
04.2015 - 09.2016
Valet Parking/Personnel
El Corralito Steak House
09.2014 - 11.2014
Valet Parking/Personnel
Geogoske's
09.2014 - 11.2014
Delivery/Sales Personnel
Beltran's Printing Inc.
07.2013 - 12.2013
Medical Assistant Certification - Medical Assisting
Southwest University
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