Frankyeli Alvarez
Staten Island,NY
Summary
Experienced with customer engagement and persuasive communication, crucial for closing sales deals. Utilizes in-depth automotive knowledge to match customers with their ideal vehicles. Track record of maintaining client relationships and meeting sales targets through effective negotiation and rapport-building.
Overview
5
5
years of professional experience
Work History
Mortgage Loan Officer
Think Mortgage
3225 Victory Blvd, Suite 3 Staten Island NY
02.2024 - Current
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
Real Estate Agent
Neuhaus Realty
3171 Richmond RD Staten Island NY
07.2023 - Current
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Communicated with clients to understand property needs and preferences.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
Sales Associate
Staten Island Honda
1232 Hylan Blvd Staten Island NY
12.2019 - 03.2023
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Managed client appointments, ensuring a smooth and efficient sales process from start to finish.
- Utilized social media platforms to promote available inventory, reaching a wider audience of potential buyers.
- Increased customer satisfaction by providing personalized vehicle recommendations based on their needs and preferences.
- Answered telephone and email inquiries from potential customers.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Responded to customer enquiries via telephone and email.
Skills
- Sales development
- Negotiation tactics
- Client account management
- Marketing expertise
- Pre-approval process
- Customer service
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Mortgage Loan Officer
Think Mortgage
02.2024 - Current
Real Estate Agent
Neuhaus Realty
07.2023 - Current
Sales Associate
Staten Island Honda
12.2019 - 03.2023