FRANÇOISE KOUAKOU CISSE
Lynnwood,WA
Summary
Motivated and reliable professional with a strong background in Human Resources, administration, and customer support. I recently completed the Office Skills for ESL and Small Business Part 2 programs at Edmonds College, mastering Microsoft Office and professional business communication. Proven ability to manage complex schedules, maintain accurate records, and ensure high customer satisfaction. Bilingual and available for evening positions starting at 5:00 PM.
Overview
14
14
years of professional experience
Work History
Business Owner & Operator
Home-Based Food Business,
WA
01.2020 - Current
- Successfully manage daily operations, including inventory management, processing orders, and financial record-keeping.
- Coordinate complex delivery schedules while maintaining strict hygiene and quality standards.
- Build a loyal client base through proactive communication and superior customer service.
- Apply Small Business management strategies learned at Edmonds College to ensure growth and reliability.
- Developed and executed marketing strategies to increase brand awareness and drive sales.
Family Manager & Caregiver
N/E
Lynnwood/WA
03.2019 - Current
- Managed household operations for 4, including scheduling, meals, and budgeting.
- Provided childcare for 2 young children (6-4 years), ensuring safety and emotional well-being.
- Developed advanced skills in multitasking, time management.
Human Resources & Administrative Assistant
HR Consulting Firm, Abidjan
Abidjan
01.2012 - 01.2018
- Supported HR operations for company of 50+ employees, ensuring smooth daily processes.
- Maintained and updated employee records with accuracy and confidentiality.
- Processed HR documents( contract, onboarding forms) for new hires, ensuring compliance.
- Organized digital and physical files, improving document retrieval
- Communicated directly with candidates and staff, providing support and improving overall experience.
Education
Small Business Part 2 Certificate -
Edmonds College
WA03-2026
Master’s Degree - Audiovisual Studies
Université De Cocody
Abidjan2010
Human Resources Engineering Level
Academy Des Sciences Technologiques Comptables
Abidjan, CI10.2012
Certificate of Attendance - Office Skills for ESL Part 2
Edmonds College
WA03-2026
Skills
- Customer Service
- Communication Skills
- Teamwork/ Adaptability
- Problem-Solving
- Technical Skills: Microsoft Excel, Word, PowerPoint, Google Docs, Professional Email
- Office Skills: Phone Etiquette, Records Management, Cash Handling, Time Management
SKILLS & LANGUAGES
French (Native), English (Intermediate - conversational and professional).
Interests
- Cooking
- Photography
- Passionate about balancing physical health with mental and emotional wellness
Timeline
Business Owner & Operator
Home-Based Food Business,
01.2020 - Current
Family Manager & Caregiver
N/E
03.2019 - Current
Human Resources & Administrative Assistant
HR Consulting Firm, Abidjan
01.2012 - 01.2018
Small Business Part 2 Certificate -
Edmonds College
Master’s Degree - Audiovisual Studies
Université De Cocody
Human Resources Engineering Level
Academy Des Sciences Technologiques Comptables
Certificate of Attendance - Office Skills for ESL Part 2
Edmonds College