Fransheska Soto-Perez
The Bronx
Summary
Experienced with client advocacy, resource coordination, and case management. Utilizes strong interpersonal skills to build trust and support clients effectively. Track record of navigating complex social service systems to achieve positive outcomes.
Overview
8
8
years of professional experience
Work History
Caseworker
Health And Hospital
02.2022 - 02.2025
- Provided counseling and support services to migrants, addressing their unique challenges and promoting self-sufficiency.
- Assessed needs of each client and recommended appropriate services and resources.
- Established trusting relationships with clients, fostering open communication and rapport building.
Caseworker
Backus Hospital - Hartford HealthCare
06.2018 - 02.2022
- Enhanced client well-being by developing comprehensive case plans addressing individual needs.
- Assisted clients with paperwork involved in Medicare, Medicaid, and Insurance.
- Documented progress in treatment plans, educational, and recreational activities and maintained updated case records.
Front Desk Receptionist
Foxwoods Resort and Casino
03.2017 - 06.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Education
Bachelor of Science - Nursing
The City College of New York
New York, NY05-2020
Skills
- Bilingual in English and Spanish
- Highly effective communication
- Client advocacy
- Organizational skills
- Problem-solving
- Multitasking
Timeline
Caseworker
Health And Hospital
02.2022 - 02.2025
Caseworker
Backus Hospital - Hartford HealthCare
06.2018 - 02.2022
Front Desk Receptionist
Foxwoods Resort and Casino
03.2017 - 06.2018
Bachelor of Science - Nursing
The City College of New York
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