Summary
Overview
Work History
Education
Skills
Timeline
Generic

frantave begay

Tucson

Summary

Dynamic customer service professional with a proven track record at DoorDash, excelling in problem resolution and relationship building. Leveraging strong critical thinking and computer proficiency, I enhanced customer loyalty through empathetic complaint resolution and informed product recommendations, driving repeat business and satisfaction.

Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in [Desired Position] role.

Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

DoorDash
01.2025 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Electrical Apprentice

N/A
12.2023 - 07.2025
  • Worked under supervision of journeyman electrician to learn trade and develop electrical knowledge.
  • Pulled EMT and PVC conduit wire according to plans and code requirements.
  • Gained proficiency in operating various power tools such as drills, saws, crimpers, and wire strippers for efficient completion of electrical tasks.
  • Supported project success by assisting with wiring layouts, conduit bending, circuit connections, and other essential tasks as directed by senior electricians.

Education

Real Estate

Alta Vista High School
Tucson, AZ
08-2025

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Computer proficiency
  • Microsoft Excel

Timeline

Customer Service Representative

DoorDash
01.2025 - Current

Electrical Apprentice

N/A
12.2023 - 07.2025

Real Estate

Alta Vista High School
frantave begay