Frantz-Eric Jean-Charles
Coral Springs,FL
Summary
Customer service professional with proven track record in delivering exceptional client support. Expertise in managing inbound and outbound calls, ensuring customer satisfaction through effective problem-solving. Known for strong teamwork and adaptability to dynamic environments, coupled with excellent communication and interpersonal skills.
Overview
3
3
Languages
8
8
years of professional experience
Work History
Call Agent
Bank of America
Fort Lauderdale, FL
01.2026 - Current
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Assisted clients with account management and transaction processing using internal banking systems.
- Built strong customer relationships with empathetic communication and active listening skills.
Sales Associate/Cashier
The Hook Up
Coral Springs, FL
04.2024 - Current
- Cultivated strong customer relationships to enhance satisfaction and loyalty.
- Collaborated with team members to optimize inventory management and product placement.
- Trained new associates on sales techniques and company policies for improved performance.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Fan Ambassador
InterMiamiCF
Fort Lauderdale, FL
02.2022 - 02.2025
- Engaged fans through interactive events, enhancing community relations and brand loyalty.
- Facilitated game day operations, ensuring seamless experiences for attendees and staff.
- Greeted customers and clients to create a welcoming atmosphere.
Sales Associate/Cashier
Grateful J's
Margate, FL
01.2023 - 04.2024
- Executed effective sales strategies to meet and exceed targets consistently.
- Developed merchandising displays that effectively showcased products and boosted sales volume.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Staff
i9Sports
Sunrise, FL
01.2022 - 01.2023
- Coordinated event logistics to ensure smooth operations for youth sports programs.
- Trained and mentored new staff on best practices for program delivery and customer service.
- Collaborated with team members to assess program effectiveness and identify areas for improvement.
- Managed inventory of sports equipment, ensuring availability for all scheduled events.
- Established positive relationships with customers and other staff members.
Stocker
Walmart
Margate, FL
03.2021 - 01.2022
- Stocked shelves efficiently, ensuring product availability and organization.
- Assisted in inventory management, facilitating accurate stock levels and timely replenishment.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Maintained effective team member communication.
Busser
Benihana
Boca Raton, FL
01.2020 - 03.2020
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Assisted servers by delivering food and beverages promptly during peak hours.
- Supported kitchen staff by restocking supplies and ensuring efficient workflow.
- Collaborated with team members to uphold high standards of service and presentation.
- Monitored dining room conditions, addressing any guest needs or concerns proactively.
Delivery Driver
Domino's
Coral Springs, FL
10.2019 - 12.2019
- Delivered orders promptly and accurately, ensuring customer satisfaction and service excellence.
- Managed route planning to optimize delivery times and fuel efficiency.
- Maintained vehicle cleanliness and operational readiness through regular inspections and maintenance checks.
- Monitored inventory levels of supplies, coordinating restocking efforts to support uninterrupted operations.
Sales Associate
Tilly's World of Jeans and Tops
Coral Springs, FL
07.2019 - 10.2019
- Delivered exceptional customer service, fostering strong relationships to enhance client loyalty.
- Assisted in managing inventory levels and ensuring product availability on sales floor.
- Collaborated with management to identify trends and develop promotional strategies for seasonal campaigns.
- Analyzed customer feedback to improve service delivery and adjust inventory selections accordingly.
Busser/Food Runner
Ethos Greek Bistro
Coconut Creek, FL
04.2018 - 10.2018
- Assisted in maintaining cleanliness and organization of dining areas to enhance guest experience.
- Supported waitstaff by promptly clearing tables and resetting them for new customers.
- Collaborated with kitchen staff to ensure timely delivery of food and beverages to patrons.
- Monitored supply levels and communicated needs to management for efficient operations.
- Fostered positive customer interactions, addressing concerns to promote a welcoming atmosphere.
- Reset and cleaned tables quickly to prepare for new customers.
Education
No Degree - Sports Management
Broward College
Coconut Creek, FL06.2028
High School Diploma -
Monarch High School
Coconut Creek, FL06.2018
Skills
- Call center experience
- Customer Service
- Issue resolution
- Problem solving skills
- Customer interaction
- Gathering information
- Time management
- Goal-oriented
- Adaptability and flexibility
- Reliability
- Customer needs assessment
- Listening skills
Languages
French - Fluent
Haitian Creole - Intermediate
English - Expert
Timeline
Call Agent
Bank of America
01.2026 - Current
Sales Associate/Cashier
The Hook Up
04.2024 - Current
Sales Associate/Cashier
Grateful J's
01.2023 - 04.2024
Fan Ambassador
InterMiamiCF
02.2022 - 02.2025
Staff
i9Sports
01.2022 - 01.2023
Stocker
Walmart
03.2021 - 01.2022
Busser
Benihana
01.2020 - 03.2020
Delivery Driver
Domino's
10.2019 - 12.2019
Sales Associate
Tilly's World of Jeans and Tops
07.2019 - 10.2019
Busser/Food Runner
Ethos Greek Bistro
04.2018 - 10.2018
No Degree - Sports Management
Broward College
High School Diploma -
Monarch High School