FRANTZ M HYPPOLITE

TAUNTON,USA

Summary

Looking to start a career in the Information Technology field with a goal of working in cyber security. With strong problem-solving skills, being detailed oriented and able to work in a fast pace and highly stressful environment due to my experience as a Retail Clerk and Mental Health Assistant, I would make a great addition to your team.

Knowledgeable Desired Position with solid background in psychiatric support and patient care. Successfully managed therapeutic activities and crisis intervention, demonstrating calm and compassionate approach. Expertise in monitoring patient behavior and collaborating with healthcare teams to deliver comprehensive care.

Overview

years of professional experience

Certification

Work History

Mental Health Assistant

Braintree Manor Healthcare

Braintree, MA

08.2020 - Current

Monitored area in building to make sure that all patients were safe and not any danger to themselves or others and handle any issues in a professional non-violent way.
Trained in proper safety restraints and conflict resolution.
Address any issues to senior staff on duty.

Customer Service

Target

Braintree, MA

10.2018 - 01.2019

My duties were collecting payment, interacting with customers and running products through the scanner. Provided exceptional customer service by overcoming obstacles such as cash register freezing up, answering customer questions and directing them to find the correct item.
Other duties included troubleshooting issues with the register at the cashier station, working as part of a team and assisting other departments as needed.

Skills

Language: Fluent in English, Haitian, Creole and French

PC system building including system assembly, setup and verification

Working knowledge of Windows 10 and Windows 11

Apple iMac computers: configuring and maintaining wired and wireless networking, printers, backup, shares, applications and users and iPad and Android tablet configuration

Troubleshooting and repairing hardware and software

De-escalation techniques

Developmental disabilities support

Behavior monitoring

Group therapy facilitation

Therapeutic communication

Behavior observation

Encouragement and motivation

Inpatient treatment

Teamwork

Teamwork and collaboration

Multitasking

Excellent communication

Detail-orientated

Clinical documentation

Incident reporting