Frantz Michel
Miami,FL
Summary
Results-oriented customer service expert with a proven track record in providing outstanding support to diverse clientele. Skilled in addressing customer inquiries, resolving issues, and ensuring satisfaction. Excellent communicator fluent in English, French, and Haitian Creole, dedicated to delivering exceptional service and building long-lasting customer relationships. Experienced in managing nonprofit organizations and political campaigns, demonstrating a strong commitment to community service.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Campaign Treasurer
Rod Joseph for U.S. Senate and Wancito Francius for State Representative District 107
2023.01 - Current
- Managed financial operations for political campaigns, ensuring compliance with campaign finance regulations
- Coordinated fundraising events, resulting in increased campaign funding and community engagement
- Engaged directly with constituents, addressing inquiries, concerns, and feedback, fostering a sense of community support
- Implemented creative engagement strategies, such as town hall meetings and community outreach events, to enhance voter awareness and involvement
- Managed campaign hotlines and email inquiries, providing timely and accurate information to interested parties.
President of Operations
Hand International Inc
2019.09 - Current
- Led customer support efforts for a nonprofit organization, ensuring clients' needs were met with efficiency and empathy
- Established and maintained positive relationships with donors, volunteers, and beneficiaries, enhancing overall client satisfaction
- Implemented streamlined communication processes, reducing response times and improving overall customer experience
- Conducted regular feedback surveys to gauge client satisfaction, leading to the implementation of targeted service improvements.
- Identified opportunities to improve business process flows and productivity.
Communication Specialist
State Senator, Daphne Campbell
2017.01 - 2022.03
- Engaged with constituents, addressing inquiries and concerns, and providing detailed information about legislative matters
- Drafted and disseminated clear and concise communications, ensuring effective outreach to the community
- Developed and executed comprehensive communication strategies to enhance public awareness of legislative initiatives
- Drafted press releases, speeches, and official correspondence, ensuring clear and effective communication.
Content Writer
Lili's Touch Inc
2019.02 - 2021.04
- Created compelling content for marketing materials, websites, and social media platforms, enhancing brand visibility
- Addressed customer inquiries through written communication, providing accurate and helpful responses
- Conducted market research to identify trends and customer preferences, tailoring content to resonate with the target audience
- Collaborated with the marketing team to develop cohesive messaging strategies, ensuring a unified brand voice across all platforms.
- Crafted SEO-friendly content for websites and blog posts to increase organic traffic.
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
Sales Associate
Bloomingdales
2014.05 - 2017.02
- Delivered exceptional customer service, assisting shoppers with product inquiries, purchases, and returns
- Maintained a positive and welcoming store environment, ensuring an outstanding shopping experience for customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
Knowledge Operation Management
Air Force Reserve
2009.03 - 2016.08
- Managed knowledge operations, ensuring efficient information flow within the organization
- Implemented training programs to enhance team members' proficiency in information management systems
- Enhanced Team Proficiency: Developed and executed comprehensive training programs, elevating team members' proficiency in utilizing information management systems effectively
- Maintained Data Integrity: Ensured data accuracy, completeness, and security within the organization's databases, promoting reliable and trustworthy information for decision-making
- Collaborated Cross-Functionally: Worked closely with various departments to identify knowledge gaps, implementing targeted solutions to enhance overall operational efficiency
- Streamlined Communication: Facilitated seamless communication channels within the organization, improving collaboration and knowledge-sharing among team members
- Continuous Process Improvement: Implemented continuous improvement initiatives, analyzing existing workflows, and recommending enhancements to optimize knowledge management processes
- Adhered to Security Protocols: Enforced strict security protocols and data confidentiality measures, safeguarding sensitive information from unauthorized access or breaches.
Education
Certificate - Introduction to Immigration Law
Washington Online University
New York, NY2021
High School Diploma -
College Bell Angelot
Cap Haitian, Haiti06.1999
Skills
- Data Entry
- Appointment Scheduling
- Complaint Resolution
- Report Generation
- Scheduling
- Call Management
- Paperwork Processing
- Data Collection
- Product Knowledge
- Project Management Abilities
- Critical Thinking
- Microsoft PowerPoint
- Proofreading
- Documentation
- Problem-Solving Abilities
- Problem Resolution
Certification
Applying Social Work Law to Asylum and Immigration, Open Learn University, 2023
Affiliations
Founding Member and Ambassador, Fédération Internationale de Débat et D'Eloquence
Languages
English
French
Haitian Creole
Martial Arts, Writing, Soccer
I enjoy writing, train in martial arts and play soccer. I love to stay both mentally and physically fit.
Additional Information
I am enthusiastic about the opportunity to discuss how my customer service expertise and language skills can benefit your organization.
Timeline
Campaign Treasurer
Rod Joseph for U.S. Senate and Wancito Francius for State Representative District 107
2023.01 - Current
President of Operations
Hand International Inc
2019.09 - Current
Content Writer
Lili's Touch Inc
2019.02 - 2021.04
Communication Specialist
State Senator, Daphne Campbell
2017.01 - 2022.03
Sales Associate
Bloomingdales
2014.05 - 2017.02
Knowledge Operation Management
Air Force Reserve
2009.03 - 2016.08
Certificate - Introduction to Immigration Law
Washington Online University
High School Diploma -
College Bell Angelot
Applying Social Work Law to Asylum and Immigration, Open Learn University, 2023
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