FRANZ HENDERSON
Elk Grove,CA
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of persuasive sales strategy and commitment techniques.
Overview
8
8
years of professional experience
Work History
Sales Associate Specialist
Nissan Of Elk Grove
ELK GROVE, CA
03.2021 - Current
- Greeted customers and helped with product questions, selections and purchases and leases.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Helped customers complete purchases, locate items and join reward programs.
- Worked closely with sales manager to solve problems and complement customer concerns.
Assistant Store Manager
Walgreens
San Francisco/Seattle, CA
03.2013 - 08.2019
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
Education
Bachelor of Arts - Communications
San Francisco State University
San Francisco, CA05.2019
Skills
- Upselling Strategies
- Organization Strategies
- Product Promotion
- Available Nights, Weekends and Holidays
- Building Customer Relationships and Loyalty
- Persuasive Selling
- Client Needs Assessment
- Top score for Inbound Customer Calls at dealership currentlyy
- Suggestive Selling
- Persuasion Techniques
- Corporate Compliance
Timeline
Sales Associate Specialist
Nissan Of Elk Grove
03.2021 - Current
Assistant Store Manager
Walgreens
03.2013 - 08.2019
Bachelor of Arts - Communications
San Francisco State University
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