Levi Givens
Peoria,AZ
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
6
6
years of professional experience
Work History
Sales Associate Specialist
Total Wine & More
Goodyear, AZ
08.2020 - 05.2022
- Greeted customers and helped with product questions, selections and purchases.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Helped customers complete purchases, locate items and join reward programs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Maintained clean sales floor and straightened and faced merchandise.
- Testing and reviewing products for sale promotions and write sales pitches for reviewed products.
- Informed customers of current store promotions to encourage additional sales purchases.
Head Sales Associate
BevMo
Glendale, AZ
03.2016 - 08.2020
- Trained, coached and mentored new sales associates for maximum performance.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Monitored sales team performance and provided constructive feedback.
- Kept detailed track of sales and customer information in company system.
- Reported sales data to upper management for review.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- responsible for opening and closing the store as needed.
Education
No Degree - Philosophy Psychology, And History
Maricopa Community Colleges - Glendale Community College
Glendale, AZGED -
Phoenix Youth Detention Center
3131 Durango St Phoenix AZ 8500906.2021
Skills
- Stocking and Receiving
- Policy Implementation
- Loss Prevention Goals Monitoring
- Time Management
- Cash Register Operations
- Upselling Strategies
- Upselling Techniques
- Exceeding Customer Expectations
- Teamwork and Collaboration
- Merchandising and Display
- Flexible Hours
- Building Customer Loyalty
Timeline
Sales Associate Specialist
Total Wine & More
08.2020 - 05.2022
Head Sales Associate
BevMo
03.2016 - 08.2020
No Degree - Philosophy Psychology, And History
Maricopa Community Colleges - Glendale Community College
GED -
Phoenix Youth Detention Center
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