Franz Matienzo
Miami
Summary
Dynamic and detail-oriented professional with experience at Su Shin Izakaya, excelling in high-pressure environments. Proven ability to enhance customer satisfaction through effective communication and adaptability. Skilled in POS software and multitasking, ensuring smooth operations during busy shifts while maintaining a welcoming atmosphere for guests.
Overview
4
4
years of professional experience
Work History
Host/Cashier
Su Shin Izakaya
06.2021 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and items on the menu.
- Took reservations and to-go orders by phone, answered customer questions, and informed customers of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival and even as they leave.
Food Service Volunteer
Boys and Girls Club
06.2022 - 08.2022
- Monitored food quality and freshness throughout the day.
- Made sure the area was clean after the kids ate so that the next batch of kids could have a polished area to eat at.
- Assist with handing out food to the kids who didn't have lunch of their own.
Education
BBA - Accounting
Florida International University
Miami, FL04-2027
High School Diploma -
South Miami Senior High School
Miami, FL05-2023
Skills
- Detail-oriented
- POS software
- Effective multitasking
- Time management
- Adaptability and dependability
- Communication skills
Languages
English
Native or Bilingual
Timeline
Food Service Volunteer
Boys and Girls Club
06.2022 - 08.2022
Host/Cashier
Su Shin Izakaya
06.2021 - Current
BBA - Accounting
Florida International University
High School Diploma -
South Miami Senior High School
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