Brooklynn Serrett
Newark,NJ
Summary
Proven in high-pressure environments, adept at enhancing customer satisfaction and managing unexpected events, as demonstrated at Applebee's Neighborhood Grill & Bar. Skilled in POS software and exceptional communication, my focus on guest relations and efficient reservation management has consistently improved team collaboration and service delivery.
Overview
2025
2025
years of professional experience
Work History
Host/Cashier
Applebee's Neighborhood Grill & Bar
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Host/Sever
Dragonfly Restaurant
Linden, NJ
06.2022 - 04.2024
Greeting the customer when coming in / out the restaurant
Assigned seating
grab drinks/Menus
POS Training
Mobile/Delivery orders
Education
GED -
Linden High School
Linden 06.2022
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
- Team player mentality
- Adaptable to change
- Exceptional communication
- Detail Oriented
- POS Software
- Server Support
- Telephone reception
- Guest Relations
- Table Assignment Coordination
- Reservation Management
Languages
Spanish
Elementary
English
Native or Bilingual
Timeline
Host/Sever
Dragonfly Restaurant
06.2022 - 04.2024
Host/Cashier
Applebee's Neighborhood Grill & Bar
GED -
Linden High School