Hendra Innosius
Denver,CO
Summary
Hardworking professional offers hospitality experience and enthusiasm for helping others. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Comfortable working in fast-paced environments to handle demanding workload.
Energetic professional in hospitality management, known for high productivity and efficiency in task completion. Possess specialized skills in customer service, conflict resolution, and time management. Excel at communication, teamwork, and adaptability, ensuring smooth operations and positive guest experiences in fast-paced environments.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work History
Host/Cashier
Twenty Four 7
Black Hawk, Colorado
08.2025 - 01.2026
- Greeted guests warmly upon arrival and ensured prompt seating.
- Managed reservations and coordinated seating arrangements for efficient service.
- Provided menu information and answered guest inquiries with knowledge and enthusiasm.
- Collaborated with servers to maintain smooth communication during busy shifts.
- Handled guest feedback professionally, ensuring a positive dining experience.
- Managed incoming calls during busy shifts.
- Provided excellent customer service by anticipating customer needs.
Unarmed Security Officer
Silverseal Security Services
Denver, Colorado
01.2025 - 08.2025
- Monitored premises to prevent unauthorized access and ensure safety.
- Conducted regular patrols to maintain security and observe potential hazards.
- Responded promptly to alarms and emergencies, coordinating with local authorities.
- Documented incidents accurately in daily reports for management review.
- Guarded entrances and exits against unauthorized entry.
Unarmed Security Officer
Allied Universal Security Services
Aurora, Colorado
02.2023 - 12.2024
- Monitored premises to prevent unauthorized access and ensure safety.
- Conducted regular patrols to maintain security and observe potential hazards.
- Responded promptly to alarms and emergencies, coordinating with local authorities.
- Collaborated with team members to improve security protocols and practices.
Lead Cabin Apperance
United Ground Express
Denver, Colorado
01.2020 - 02.2023
- Cleaning Aircraft’s.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Food Server
Spice China
Louisville, Colorado
12.2018 - 01.2020
- Provided exceptional customer service to enhance dining experiences.
- Took orders accurately and efficiently from customers at tables.
- Delivered food and beverages promptly to maintain service flow.
- Assisted with menu recommendations based on customer preferences.
- Handled customer inquiries and resolved issues effectively.
Education
Associate of Applied Science - Hospitality And Tourism Management
Feng Chia University
Taizhong, TW 03.2009 - 12.2010
Certification
Security Guard License
Hand in Hand- A training series for nursing homes toolkit 2024-10-28 Never
Expires
Qualified Medication Administration Personnel | 2024-10-11
First Aid/CPR/AED | 2024-12-27 - 2026-12-27
Elderly Care and Caring for Disabled 2024-06-12 Never Expires.
E TIPS on Premise 3.1
Alcohol Beverage Training 2024-08-29 - 2026-08-29
Food Handler 2024-06-05 - 3 years
A+ Server BASSET | 2024-06-11 - 2 Years
Timeline
Host/Cashier
Twenty Four 7
08.2025 - 01.2026
Unarmed Security Officer
Silverseal Security Services
01.2025 - 08.2025
Unarmed Security Officer
Allied Universal Security Services
02.2023 - 12.2024
Lead Cabin Apperance
United Ground Express
01.2020 - 02.2023
Food Server
Spice China
12.2018 - 01.2020
Associate of Applied Science - Hospitality And Tourism Management
Feng Chia University
03.2009 - 12.2010
Skills
- Guest relations
- Menu knowledge
- Customer service
- Time management
- Order taking
- Reservation management
- Customer feedback
- Banquet coordination