Scarlett Heaphy
Thunder Valley Casino
ROSEVILLE,CA
2
years of professional experience
Hard-working and reliable customer service professional with experience in restaurant service and office administration. Skilled at multitasking in fast-paced environments, maintaining organization, and creating positive guest experiences. Strong communication skills with trustworthy time management and a constant eagerness to excel.
Work History
Host/Cashier
4 Months- Greeted and seated guests, managing wait lists and optimizing table flow to enhance guest experience.
- Operated registers to take orders and process payments accurately.
- Prepared and packaged to-go orders/pastries for the customers.
- Cleaned the pastry case regularly along with maintaining a pristine environment.
- Created welcoming conversation and maintained a positive guest environment.
Receptionist
3 Months- Managed incoming calls, efficiently directing inquiries and providing assistance to tenants and clients.
- Managed office opening and closing tasks to maintain organization.
- Handled mail, invoices, and filing both digitally and physically.
- Memorized property numbers/companies while creating individual relationships with owners.
Host/Busser
1 Year 2 Months- Coordinated seating to balance server sections and reduce wait times.
- Maintained clean dining areas and assisted servers during busy shifts.
- Memorized menu items to answer guest questions and provide recommendations.
- Worked well with the team and welcomed every guest with a smile and positive attitude.
Education
High School Diploma
- Nursing
Skills
Customer service
Detail-oriented
Multitasking
Effective time management
Team collaboration
Exceptional communication
Professional appearance
Timeline
Host/Cashier
Thunder Valley Casino
02.2026 - 06.2026Read More
Receptionist
KCM Commercial Property Management
10.2025 - 01.2026Read More
Host/Busser
Macaroni Grill
08.2024 - 10.2025Read More
Granite Bay High School
High School Diploma
Read More
Sierra College
from Nursing
Read More