Franz Camille Seballos
San Francisco,CA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
5
5
years of professional experience
Work History
Food and Beverage Server
Alora Coastal Mediterranean
01.2024 - Current
- Managed high-volume order requests during peak hours while maintaining accurate order fulfillment and prompt service.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in positive feedback from customers.
- Contributed to team success by cross-training in multiple roles, ensuring seamless coverage during busy periods or staff absences.
Food and Beverage Server
Kaiyo Rooftop
06.2022 - 01.2024
- Efficiently serve food and beverage per supervisor expectations to 60+ guests per event.
- Handled challenging customer situations with professionalism and empathy, resolving issues to the satisfaction of both guest and management.
- Delivered exceptional customer service by taking accurate orders, ensuring timely food and beverage delivery and addressing customer needs promptly.
Food and Beverage Team Leader
Mochica Peruvian Restaurant
12.2019 - 05.2022
- Directed training programs for new employees on proper food handling techniques, customer service protocols, and cash handling procedures
- Addressed customer inquiries or complaints promptly while maintaining professional demeanor at all times
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
Food and Beverage Server
Playa Largo Resort & Spa - Autograph Collection
12.2018 - 12.2019
- Monitored guest consumption of alcohol to prevent intoxication levels in accordance with state laws
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Education
Bachelor of Science - Tourism Management
Bulacan State University
Malolos, Bulacan, Philippines06.2018
Timeline
Food and Beverage Server
Alora Coastal Mediterranean
01.2024 - Current
Food and Beverage Server
Kaiyo Rooftop
06.2022 - 01.2024
Food and Beverage Team Leader
Mochica Peruvian Restaurant
12.2019 - 05.2022
Food and Beverage Server
Playa Largo Resort & Spa - Autograph Collection
12.2018 - 12.2019
Bachelor of Science - Tourism Management
Bulacan State University
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