FRAOL MISGANA
SeaTac,WA
Summary
Motivated and safety‑focused professional with experience in team supervision, customer support, and youth mentorship. Strong background in following procedures, documenting incidents, and maintaining compliance across multiple work sites. Known for clear communication, problem‑solving under pressure, and the ability to learn technical systems quickly. Brings a reliable work ethic, attention to detail, and a commitment to safety—qualities essential for success.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Operations Supervisor
Securitas Security Services USA
Seattle, WA
2023 - Current
- Supervised security specialists across multiple Amazon corporate buildings in the greater Seattle area, ensuring consistent safety standards and operational efficiency
- Oversaw daily operational activities to guarantee efficiency, accuracy, and adherence to client standards.
- Recorded security-related incidents and workplace issues with thorough and prompt documentation.
- Addressed customer issues through calm communication, professionalism, patience, and effective problem-solving.
Customer Care Associate
Cosmos Granite
Kent, WA
2020 - 2023
- Developed and maintained positive customer relationships through clear communication, timely support, and a customer‑focused approach.
- Managed customer communication through email, phone, and text to ensure timely updates and excellent service.
- Delivered exceptional customer service by actively listening to concerns and guiding customers through each step of the process.
- Facilitated customer understanding of product options and services while coordinating scheduling efforts.
Mentorship Coordinator
Asian Counseling and Referral Services (ACRS)
Seattle, WA
2017 - 2020
- Guided and supported elementary and middle school students in academic and personal development.
- Fostered trust by actively engaging with mentees.
- Facilitated mentee empowerment through confidence-building and problem-solving skill development.
- Facilitated supportive interactions through active listening and encouragement.
Education
High School Diploma -
Tyee High School
Seattle, WA06.2018
Skills
- Operations management
- Performance evaluation
- Task delegation
- Staff supervision
- Client engagement
- Coaching expertise
- Escalation management
Certification
- CPR & AED Certification
- Amazon Security Awareness
Timeline
Operations Supervisor
Securitas Security Services USA
2023 - Current
Customer Care Associate
Cosmos Granite
2020 - 2023
Mentorship Coordinator
Asian Counseling and Referral Services (ACRS)
2017 - 2020
High School Diploma -
Tyee High School