Frasat Farooq
Katy,TX
Summary
Strategic Product and Community Manager with a proven track record at Leonardo.AI and Flowmatic, specializing in driving community growth, enhancing product performance, and leading cross-functional teams. Scaled Leonardo.AI's community from 15K to 2M users in under 6 months, increased engagement by 30%, and optimized onboarding processes to reduce setup time by 60%. Expert in KPI tracking, process optimization, and staff development, delivering consistent growth, improved retention, and operational efficiency.
Overview
5
5
years of professional experience
Work History
Community Manager
Leonardo.Ai
12.2022 - Current
- Developed and executed data-driven community management strategies that increased member retention by 25% and enhanced overall user satisfaction.
- Resolved over 200+ customer and member inquiries monthly, achieving a 98% satisfaction rate through swift and effective conflict resolution.
- Designed and led staff and moderator training programs, improving team efficiency in digital communication tools and fostering a more collaborative environment.
- Planned and executed monthly community events, boosting engagement and enhancing member networking by 40%.
Product Manager
Flowmatic
09.2023 - 09.2024
- Led cross-functional teams to ensure the successful completion of product milestones, consistently meeting deadlines and exceeding project expectations.
- Developed and maintained detailed product documentation, ensuring seamless communication across internal teams and providing clear guidance for upcoming feature rollouts.
- Analyzed key performance indicators (KPIs) to evaluate product success, identifying opportunities for improvement that resulted in a 20% increase in feature adoption.
- Facilitated design meetings, guiding decision-making processes that optimized product performance and user experience.
Community Manager
Evolving Forest - CEDEN
12.2021 - 02.2023
- Enhanced online community engagement through tailored content strategies, including blog posts, webinars, and podcasts focused on industry trends and best practices.
- Created a comprehensive series of high-value educational resources, which contributed to increased knowledge-sharing and overall member satisfaction.
- Designed and implemented targeted campaigns that re-engaged over 5000 inactive members, contributing to a 30% increase in member retention.
- Established strategic partnerships with industry leaders, expanding community reach by 25% and opening doors to new collaboration opportunities.
Skills
Core Competencies:
- KPI Tracking & Analysis (Google Analytics, Tableau)
- Project Management (JIRA, Trello, Asana)
- Product Strategy & Roadmapping (Aha!, Mondaycom)
- Product Lifecycle Management (Agile, Scrum)
- Community Platforms: Discord, Slack, Telegram
- CRM Systems: Salesforce, HubSpot
- Automation Tools: Zapier, Automateio
- User Research: SurveyMonkey, Typeform
Leadership & Interpersonal Skills:
- Community Engagement & Growth Strategies
- Conflict Resolution & Mediation
- Team Leadership & Staff Development
- Cross-functional Collaboration & Decision-Making
- Social Media Management (Hootsuite, Buffer)
- Strategic Thinking & Operations Management
- Mentorship & Coaching
- Stakeholder Communication
Accomplishments
- Scaled Leonardo.AI’s community from 15K to 2M members in just 6 months, utilizing strategic marketing initiatives to drive a 30% increase in active user engagement.
- Collaborated with industry giants, including Razer and SXSW, to create impactful events, increasing brand visibility and generating substantial user engagement.
- Expanded the moderation team by 300%, recruiting and training both paid staff and volunteers to ensure high-quality community management.
- Spearheaded a fundraising campaign for Flowmatic, raising $300,000 via a creative auction event to fund product development and community growth.
- Developed and implemented a streamlined onboarding process that supported thousands of new daily members, reducing setup time by 60% and improving user experience.
Timeline
Product Manager
Flowmatic
09.2023 - 09.2024
Community Manager
Leonardo.Ai
12.2022 - Current
Community Manager
Evolving Forest - CEDEN
12.2021 - 02.2023
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