Frasia Ysasi
Capitan ,NM
Summary
Personable individual with strong organization skills, multitasks and relationship-building skills. Adept in prioritizing conflicting business or customer needs. Successful in working within collaborative environments.
Results-focused mail service professional focused on solving organizational problems and building strong teams.
Dedicated Postal Service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
13
13
years of professional experience
Work History
PTF Clerk
United States Postal Service, USPS
10.2016 - 06.2022
- Sorted mail according to size, shape, and destination.
- Provided service and sales to walk-in customers.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
- Set staff schedules to optimized coverage of all areas.
- Monitored performance of junior team members and offered support.
- Maximized employee performance by setting effective objectives and standard practices.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
PSE Clerk
United States Postal Service, USPS
08.2016 - 10.2016
- Weighed letters and packages and calculated costs based on classification, weight and destination.
- Weighed mail and computed pricing amounts.
PMR
United States Postal Service
05.2015 - 08.2016
CCA
United States Postal Service
02.2012 - 12.2013
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Collected mail from letter boxes on specific route both on foot and by vehicle.
- Operated vehicles and equipment to transport packages and mail pieces.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Planned and cased mail in sequence of delivery for designated route.
- Engaged customers with pleasant demeanor and offered to help with mail-related issues.
Postmaster
United States Post Office
06.2022 - Current
- Supervised daily operations, ensuring timely mail delivery and adherence to postal regulations.
- Developed and implemented workflow improvements, enhancing operational efficiency and customer satisfaction.
- Trained and mentored staff on postal procedures, promoting a knowledgeable workforce.
- Analyzed service metrics to identify trends and drive performance enhancements within the team.
- Managed inventory levels of postal supplies, ensuring availability for daily functions and minimizing shortages.
- Resolved customer inquiries effectively, fostering positive relationships and community trust in services provided.
- Assisted customers in determining proper postal service to align with individual needs.
- Maintained a clean and organized post office environment, ensuring smooth daily operations and optimal working conditions for employees.
Education
Bachelor Of Science - Sociology
Eastern New Mexico University
Portales, NM05.2016
Associate Degree - Criminal Justice
Eastern New Mexico University
Portales, NM05.2012
Skills
- Expenses tracking
- Sorting procedures
- Handling and sorting mail
- Rural and city carrying
- International shipments
- Post office operations
- Federal guideline proficiency
- Bulk mailing
- Decision making
- Loading and unloading
- Proficient in microsoft word, excel, RSS
- Sales background
- Workplace safety
- Problem-solving skills
- Fee Collection
Accomplishments
- Supervised team of 3 staff members.
- Achieved successfully handling highest volume of mail and packages in a season.
- Reliably worked through major disasters such as fires and floods maintaining integrity.
- Completing all assignments in a timely manner.
- Boosted revenue for company.
- Coordinated transition from Manual office to RSS office.
- Competently managed through natural disasters such as fires and floods.
- Dedicated service persevering through personal loss and injury
- Yellow belt certified in 2025
- Completed Practitioners of Operational Excellence Ambassador Training in 2025
Timeline
Postmaster
United States Post Office
06.2022 - Current
PTF Clerk
United States Postal Service, USPS
10.2016 - 06.2022
PSE Clerk
United States Postal Service, USPS
08.2016 - 10.2016
PMR
United States Postal Service
05.2015 - 08.2016
CCA
United States Postal Service
02.2012 - 12.2013
Bachelor Of Science - Sociology
Eastern New Mexico University
Associate Degree - Criminal Justice
Eastern New Mexico University
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