Fraylin Angelina
The Bronx,NY
Summary
Dedicated and customer-oriented waiter with 2 years of experience in the hospitality industry. Skilled in providing exceptional service, managing customer needs efficiently, and ensuring a pleasant dining experience. Seeking a waiter position at Black Tap Restaurant to utilize my skills and contribute to the success of the establishment.
Overview
4
4
years of professional experience
Work History
Server
IPic Theaters
02.2023 - 03.2024
- Greeted and seated guests, providing menus and assisting with food and beverage selections
- Took accurate orders and relayed them to the kitchen and bar staff, ensuring timely delivery
- Delivered food and beverages to guests' tables, providing attentive service throughout their dining experience
- Anticipated and addressed guest needs, including refills, condiments, and special requests
- Processed payments accurately and efficiently, handling cash and credit card transactions
- Maintained cleanliness and organization in the dining area, including bussing tables and restocking supplies
- Collaborated with team members to ensure smooth service operations and guest satisfaction
Restaurant Waiter
Rocca Cafe
12.2021 - 02.2023
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained clean and organized dining areas for optimal guest experience.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
Crew Member
Cinepolis Luxury Cinemas
07.2020 - 10.2021
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Trained new team members on procedures, customer service, and sales techniques.
Education
High School Diploma -
Kingsbridge International High School, United States
2780 Reservoir Ave, Bronx, NY 1046806.2020
Skills
- Excellent customer service skills with an focus on guest satisfaction
- Strong communication and interpersonal abilities
- Ability to multitask and work efficiently in an fast-paced environment
- Attention to detail and accuracy in order taking and payment processing
- Familiarity with POS systems and basic computer skills
- Knowledge of food and beverage offerings, including wine and cocktail selections
- Strong Work Ethic
- Guest Engagement
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server
IPic Theaters
02.2023 - 03.2024
Restaurant Waiter
Rocca Cafe
12.2021 - 02.2023
Crew Member
Cinepolis Luxury Cinemas
07.2020 - 10.2021
High School Diploma -
Kingsbridge International High School, United States
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