Fraz Malik
Levittown,NY
Summary
Customer service professional with extensive experience in fast-paced retail and food service sectors. Transitioning to banking as an entry-level Relationship Banker, focused on fostering client relationships and enhancing financial wellness. Proven track record in communication and conflict resolution, ensuring efficient and accurate service delivery. Reliable Night Clerk with strong organizational skills and a commitment to supporting customer needs.
Overview
11
11
years of professional experience
Work History
Night Clerk / Stock Associate
ShopRite
Plainview, New York
08.2021 - Current
- Restocked shelves, organized displays, and ensured accurate labeling
- Supported closing procedures and maintained secure backroom inventory
- Assisted customers with locating items and provided product information
Crew Member / Night Crew Leader
Dunkin’Donuts
Levittown, New York
02.2015 - 08.2018
- Delivered friendly, prompt service to 100+ customers daily in a high-volume environment
- Handled cash, credit, and mobile transactions accurately and efficiently
- Built rapport with regular customers and resolved complaints professionally
- Maintained inventory and store cleanliness in line with brand standards
Education
Associate of Arts - Liberal Arts
Farmingdale State College
Farmingdale, New York09.2021
Skills
- Customer service excellence
- Relationship management
- Cash handling expertise
- Point of sale systems
- Verbal communication skills
- Attention to detail
- Organizational skills
- Team collaboration
- Microsoft Office proficiency
- Adaptability and flexibility
- Problem-solving abilities
Additional Highlights
- Open availability (Weekends & Evenings)
- Fast learner with interest in finance & banking
- Recognized for punctuality and dependability in all past roles
Languages
English
Native/ Bilingual
Urdu
Full Professional
Timeline
Night Clerk / Stock Associate
ShopRite
08.2021 - Current
Crew Member / Night Crew Leader
Dunkin’Donuts
02.2015 - 08.2018
Associate of Arts - Liberal Arts
Farmingdale State College
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