Frea Hillaire
Sitka,Alaska
Summary
Detail-oriented professional skilled in decontamination, sterilization, and distribution of surgical instruments. Ensured compliance with infection prevention standards while preparing instrument trays and overseeing sterilization processes. Managed patient registration and scheduling in behavioral health services, adhering to HIPAA regulations. Coordinated referrals and maintained accurate records, facilitating effective communication between patients and healthcare providers.
Overview
1
1
year of post-secondary education
27
27
years of professional experience
Work History
Sterile Processing Technician
SEARHC Mt. Edcumbec Medical Center
Sitka, AK
06.2025 - 03.2026
- Executed decontamination, cleaning, inspection, assembly, sterilization, and distribution of surgical instruments and medical equipment for patient procedures.
- Processed surgical instruments in sterile department, following strict protocols. for SEARHC Mt. Edcumbec Medical Center sterile department
- Decontaminated trays using hospital cleaning and safety procedures
- Inspected instruments for damage and cleanliness before use in surgeries. for damage, cleanliness, and proper function
Behavioral Health Patient Access Representative
SEARHC Mt. Edcumbec Medical Center
Sitka, AK
04.2024 - 06.2025
- Delivered administrative and patient access support for behavioral health services by registering and scheduling patients, verifying demographics and insurance information, obtaining required documentation, and coordinating referrals and appointments, ensuring smooth patient flow. Communicated professionally and compassionately with patients, families, providers, and staff while maintaining confidentiality and following HIPAA, safety, and organizational policies. Facilitated patient inquiries, intake processes, and authorizations while maintaining accurate electronic health record documentation to support efficient service delivery.
- Registered patients efficiently using SEARHC intake procedures. at Mt. Edcumbec Medical Center using SEARHC intake procedures.
- Verified insurance coverage to maintain accurate medical records. and collected patient demographics for accurate medical records.
- Scheduled appointments by coordinating with clinic departments. and coordinated visit times with clinic departments.
Lead Patient Access Representative
SEARHC Mt. Edcumbec Medical Center
Sitka, AK
10.2021 - 03.2024
- Led daily patient access operations, guiding Patient Access Representatives to ensure accurate registration, scheduling, insurance verification, referrals, and authorization processes. Trained and mentored staff, managed complex patient and billing issues, and ensured compliance with HIPAA, organizational policies, and regulatory requirements. Coordinated with clinical and administrative departments to resolve issues and enhance patient flow while delivering high-quality customer service.
- Managed patient access workflows at SEARHC Mt. Edcumbec Medical Center front desk, ensuring efficient operations.
- Registered patients using EHR systems, verifying demographics, insurance, and eligibility details.
- Scheduled appointments for clinics, providers, and specialty services across medical center departments.
Social Service Intake Specialist; Front Desk Admin Assistant; HR Assistant; Workforce AVT/Higher Education Coordinator
Sitka Tribe of Alaska
Sitka, AK
02.2015 - 06.2019
- Streamlined administrative and clerical support for social services, front desk operations, human resources, and workforce development programs.
- Delivered professional, courteous customer service to clients, employees, visitors, and community members.
- Supported workforce development and higher education programs by helping participants understand program requirements and complete necessary paperwork.
- Ensured accuracy of records, processed documents and data entry, safeguarding confidential client and employee information.
- Provided administrative and clerical support across social services, front desk operations, human resources, and workforce development programs.
- Assisted with human resources administration, personnel documentation, recruitment, and onboarding activities.
- Answered telephone calls, responded to inquiries, directed individuals to appropriate departments, and supported daily office operations.
- Facilitated communication and organized information, collaborating with staff to enhance service delivery efficiency.
- Demonstrated strong organizational skills, attention to detail, discretion, dependability, and commitment to serving the community.
Safety Assistant
SEARHC Mt. Edgecumbec Hospital
Sitka, AK
05.2009 - 12.2010
- Assisted in maintaining a safe, clean, and secure healthcare environment for patients, visitors, and staff. Conducted routine safety inspections, identified hazards, reported findings, supported infection prevention and safety procedures, monitored compliance with hospital policies, and documented safety concerns and emergencies. Assisted with safety drills and emergency preparedness activities, coordinated with clinical, facilities, and security personnel to enhance workplace safety and compliance.
- Conducted safety inspections at Mt. Edgecumbe facilities to identify potential hazards.
- Inspected emergency exits and alarms for proper functionality during safety assessments. to ensure functionality for Southeast Alaska Regional Health Consortium.
- Helped staff develop safety training materials and implement workplace readiness procedures.
Security Officer
SEARHC Mt. Edgecumbec Hospital
Sitka, AK
06.2008 - 05.2009
- Coordinated with law enforcement and emergency personnel during security incidents to ensure rapid response and resolution.
- Patrolled SEARHC Mt. Edgecumbe Hospital grounds, ensuring safety and deterring potential threats through visible presence.
- Managed hospital access by verifying identity of staff, visitors, and vendors at entrances to enhance security protocols.
- Collaborated with law enforcement and emergency personnel to address security incidents.
Tribal Career Counselor / TERO Officer
The Sitka Tribe of Alaska
Sitka, AK
03.2007 - 05.2009
- Delivered career counseling, employment assistance, and workforce development services, empowering Tribal members and community residents to achieve employment goals. Assisted clients with career planning, job searches, resume preparation, interview skills, training opportunities, and employment referrals. Coordinated vocational training and higher education support, ensuring compliance with Tribal Employment Rights Office (TERO) policies and enhancing access to relevant opportunities. Collaborated with employers, Tribal departments, educational institutions, and community organizations to expand employment opportunities, support job placement, and strengthen workforce participation. Managed confidential client records and tracked program outcomes to inform strategic guidance on employment resources and career advancement.
- Delivered personalized career counseling to tribal members at Sitka Tribe employment services, helping them navigate job opportunities.
- Evaluated clients' skills, interests, and barriers in one-on-one career planning sessions to tailor effective job search strategies.
- Created comprehensive job search plans and provided tailored resume support to assist community job seekers in their employment efforts.
Front End Supervisor
Sea Mart Quality Foods
Sitka, AK
11.1998 - 04.2004
- Supervised front-end operations, enhancing customer service, streamlining checkout procedures, and ensuring smooth daily operations. Trained, scheduled, and supported cashiers and front-end staff, monitoring performance and enforcing company policies to maintain high service standards. Managed cash handling, register balancing, and customer concerns, providing employee assistance to resolve issues effectively. Maintained accurate records, resolved customer complaints professionally, and promoted a safe, organized, and customer-focused work environment. Demonstrated strong leadership, communication, problem-solving, and team management skills.
- Supervised cashiers and courtesy clerks at Sea Mart Quality Foods; ensuring efficient customer service.
- Provided training to front end staff on register procedures and effective customer service techniques.
- Monitored checkout lanes and bagging areas for cleanliness and organization to improve customer experience.
Education
Certificate - Industrial Hygiene Management
Columbia Southern University
Online 02.2007 - 05.2008
General Education Diploma
Sitka, AKSkills
- Sterilization techniques
- Healthcare compliance
- Regulatory compliance
- Interpret and apply regulations
- Emergency preparedness
- Safety fair coordination
- Team leadership
Honors
Employee of the month January 2004 at SEARHC., Employee of the quarter Spring 2014 at SEARHC
Additional Information
- 20+ years working in customer orientated jobs; various trainings focused in customer services. -
- Certified Instructor for Management Of Aggressive Behavior (MOAB);
- Presented new employee orientation for Safety/Security and Improvement of Organizational Performances.
- Track record of assisting 400+ tribal citizens in one year as the Tribal Career Counselor.
Timeline
Sterile Processing Technician
SEARHC Mt. Edcumbec Medical Center
06.2025 - 03.2026
Behavioral Health Patient Access Representative
SEARHC Mt. Edcumbec Medical Center
04.2024 - 06.2025
Lead Patient Access Representative
SEARHC Mt. Edcumbec Medical Center
10.2021 - 03.2024
Social Service Intake Specialist; Front Desk Admin Assistant; HR Assistant; Workforce AVT/Higher Education Coordinator
Sitka Tribe of Alaska
02.2015 - 06.2019
Safety Assistant
SEARHC Mt. Edgecumbec Hospital
05.2009 - 12.2010
Security Officer
SEARHC Mt. Edgecumbec Hospital
06.2008 - 05.2009
Tribal Career Counselor / TERO Officer
The Sitka Tribe of Alaska
03.2007 - 05.2009
Certificate - Industrial Hygiene Management
Columbia Southern University
02.2007 - 05.2008
Front End Supervisor
Sea Mart Quality Foods
11.1998 - 04.2004
General Education Diploma