Preparing WC NB submissions (up to $100k) by ensuring submission is eligible for underwriting review.
Completing all risk assessment searches (Osha, Safer, D&B etc.), organizing ImageRight files and reviewing and inputting loss run data into loss projection tools for WC NB submissions and renewal accounts (up to $100k) for 35 states (NCCI & Independent).
Issuance of NB and renewal policies accurately, timely and consistently ahead of schedule and deadlines ensuring to avoid fines and penalties.
Processed premium and non-premium bearing endorsements per agent requests upon underwriting approval accurately, timely and consistently ahead of schedule and deadlines, ensuring to avoid fines and penalties.
Task completion rate for 2024 46% above team average.
Provided extraordinary front line support to agents and insureds with regards to their policies, submissions and general questions.
A member of the Stewardship team, set up loss run/premium data and statistics reports using Excel and Word for accounts larger than $100k, in preparation for insured and agent account Stewardship meetings. Received Eastern’s “E-Star” Award for exceptional report quality and completion rate.
A member of Eastern’s Young Professionals Group, attending professional development seminars, cross department initiatives, and planning company wide events aimed at internal networking.
Attended virtual and in person agency and stewardship visits promoting Eastern’s values and strengthening partner agency relationships.
Loader
DHL
Lebanon, PA
12.2021 - 03.2022
Loaded and unloaded inbound trailers using pallet jack, and heavy equipment forklift.
Safely and effectively picking and staging inbound and outbound pallets.
Safely and effectively racking unloaded stacked pallets weighing over 500lbs into designated bays, up to 50ft. high. using high lift truck.
Order Selector
C&S Wholesale Grocers
Robesonia, PA
09.2021 - 12.2021
Completed pallet jack training and certification.
Selected and palletized grocery products effectively for efficient and safe transportation.
Effectively delivered palletized grocery products to appropriate dispatch using pallet jack in timely manner.
Insurance Customer Service Rep
Sykes
Remote
08.2021 - 09.2021
Completed Sykes training on insurance concepts
Completed Allstate Insurance training on customer service and insurance products
Warehouse Associate
Chewy Inc.
Jessup, PA
08.2020 - 10.2020
Audited inbound product under inventory control role.
Sorted damaged inbound product and assessed whether to repackage or discard.
Cherry picker certified and utilized for auditing inbound products shelved as high as 75 feet .
Home Furnishings & Sleep Consultant
Raymour & Flanigan
Wilkes-Barre, PA
07.2020 - 08.2020
Completed R&F training program on sales, and product knowledge.
Assist customers in purchasing home furniture and/or mattresses, whether walk-in or over the phone.
Stay up-to-date on furniture trends, and become very familiar with R&F's vendors and their products.
Built relationships with clients, and became their go-to furniture salesman.
Premium Auditor I
EXL-Overland Solutions, Inc.
Scranton, PA
12.2019 - 06.2020
Completed extensive training on all premium audit concepts for WC, GL, CPP and CA/HA
Conducted field audits for WC, GL, CPP, and CA/HA premiums and policies for over 15 carriers
Wrote clear and concise descriptions of operations and assigned/recommended class codes accurately
Reached out to underwriters and audit divisions consistently for assistance and guidance to complete audits as accurately as possible
Personal Lines Underwriter
Berkshire Hathaway-Guard Insurance
Wilkes-Barre, PA
08.2018 - 04.2019
Completed Guard training on IIS system, PDF tool, Docuview and Target.
Assisted loss control by ordering and assigning homeowners inspections based on requirement.
Studied and corrected system underwritten policies (post-bind) submitted by agents for errors and quality assurance.
Thoroughly reviewed homeowners inspection reports for hazards and policy inaccuracies, and took action accordingly by contacting agents or sending rec. letters.
Assisted team in servicing new business applications for PA,NJ,OH,IL,TX,CT, and CA in timely manner.
Assisted agents nationwide with submission, guidelines, and Guard products.
Insurance Agent
Brightway Insurance
Nazareth, PA
12.2017 - 06.2018
Completed certified Brightway University training.
Analyzed client needs to advise and recommend available insurance products.
Delivered professional advice for all aspects of property and casualty insurance
Strengthened brand awareness to a new regional market by meeting with local business owners on a weekly basis and pitching Brightway’s values and offerings.
Closed sales for over 75% of cold calls.
Worked on and insured complex commercial risks.
Agent Internship
American National Insurance Co.
Bethlehem, PA
08.2017 - 12.2017
Completed training on all insurance concepts.
Business to business and door to door daily to find potential clients using fact finders.
Worked on flyers and posters.
Used county records and other resources to acquire leads.
Cold calling.
Education
Bachelor of Science - Business Management & Marketing
Pennsylvania State University
Center Valley, PA
06.2019
Certification
Property & Casualty license
ARM 400 (Path to CPCU)
NCCI Academy
Languages
Arabic, fluent
English, fluent
Timeline
Associate Underwriter
Eastern Alliance Insurance
04.2022 - Current
Loader
DHL
12.2021 - 03.2022
Order Selector
C&S Wholesale Grocers
09.2021 - 12.2021
Insurance Customer Service Rep
Sykes
08.2021 - 09.2021
Warehouse Associate
Chewy Inc.
08.2020 - 10.2020
Home Furnishings & Sleep Consultant
Raymour & Flanigan
07.2020 - 08.2020
Premium Auditor I
EXL-Overland Solutions, Inc.
12.2019 - 06.2020
Personal Lines Underwriter
Berkshire Hathaway-Guard Insurance
08.2018 - 04.2019
Insurance Agent
Brightway Insurance
12.2017 - 06.2018
Agent Internship
American National Insurance Co.
08.2017 - 12.2017
Bachelor of Science - Business Management & Marketing