Summary
Overview
Work History
Education
Skills
Software
Timeline
Hi, I’m

Fred Butler

Raleigh,NC

Summary

Experienced tech-savvy professional with several years of diverse hands on experience with emerging technologies and a passion for communications and marketing, seeking to advance my career in the dynamic tech industry committed to delivering impactful results through effective communication and creative problem-solving.

Overview

9
years of professional experience

Work History

Apple Care
Cary, NC

Support Level 2 Advisor
01.2024 - Current

Job overview

  • In addition to the two prior roles, this role also responsible for media services issues. which include assisting with refund request, disabled accounts, reactivation request.

Apple Care
Cary, NC

Mac + Tier 1 advisor
09.2023 - 01.2024

Job overview

  • In addition to my prior role, this role manages mac computers as well as the iphones and ipads that were previously under my scope of support

Apple Care
Cary, NC

IOS Tier 1 Technical Advisor
03.2023 - 09.2023

Job overview

  • Responsible for providing exceptional customer service and technical support to Apple customers
  • The main task involved in this role are assisting with a variety of issues, including troubleshooting, product inquiries, product and service complaints, software support, scheduling hardware support, assisting with apple account creation and account creation

Aspida Life Insurance
Mooresville, NC

Insurance Operations Associate- Client Support
04.2022 - 07.2022

Job overview

  • Responsible for all task related to distribution contracting, onboarding and commission payments of annuities and life insurance plans

Lenovo
Raleigh, NC

Sales Representative
06.2021 - 02.2022

Job overview

  • Indirect consumer Sales
  • This role's main focus consists of selling technical products to consumers and small businesses
  • One must know company products and services to assist resellers/channels in assigned territory in addition to representing the company in all activities associated with reseller/channel support

Acquire
Raleigh, NC

Sales Representative
11.2020 - 01.2021

Job overview

  • Third party salesman in a multitude of retail settings
  • Roles included selling at&t internet and phone lines
  • Reading and picking up on social cues in order to deliver results in a competitive sales environment

City of Raleigh
Raleigh, NC

Summer Camp Counselor
02.2019 - 08.2020

Job overview

  • Planning, leading, and implementing core/non-core programs and experiences for children in a small group setting
  • Assigned to develop, teach, and adhere to general safety of participants in his/her group

Vector Marketing
Raleigh, NC

Sales Representative
04.2020 - 06.2020

Job overview

  • Independent contracting in virtual setting selling high end Cutco cutlery sets task included cold calling and presenting powerpoint presentations to potential clients

Mcalisters’ Deli
Raleigh, NC

Front Of House
05.2016 - 01.2019

Job overview

  • Perform all opening and closing duties as well as maintaining efficient operation of the store
  • Additional roles include operating the cash register and catering to customers to guarantee satisfaction

Greensboro Eagles Youth Football
Greensboro, NC

Volunteer Assistant Coach
09.2018 - 11.2018

Job overview

  • Facilitated practices, player development, and mentoring young players

Education

University of North Carolina At Greensboro
Greensboro, NC

Bachelor of Arts from Communications, With A Minor in Media Studies
05.2021

University Overview

Skills

  • Conflict Resolution
  • Strong Verbal Communication
  • Relationship Development
  • Technical Communication
  • Strong Verbal and Non Verbal Communication
  • Keyboard Proficiency
  • Document Review
  • Confidentiality Assurance
  • Risk Management
  • Task Scheduling Expertise
  • Strong Organizational Abilities
  • Accessibility
  • Usability Testing
  • Diversity
  • Annuity Management
  • Collaborative Team Development
  • Public Speaking
  • Marketing
  • Project Management
  • Intellectual Property
  • Mac & macOS
  • Apple TV & tvOS
  • HomePod & HomePod mini
  • HomePod Software
  • AirPods
  • Beats by Dre
  • IPhone & iOS
  • IPad & iPadOS
  • AirTag
  • Apple ID
  • ICloud
  • Apple Watch & WatchOS
  • Apple Music
  • ITunes
  • App Store

Software

MZ Support tool

Core

Icloud Support Tool

Timeline

Support Level 2 Advisor
Apple Care
01.2024 - Current
Mac + Tier 1 advisor
Apple Care
09.2023 - 01.2024
IOS Tier 1 Technical Advisor
Apple Care
03.2023 - 09.2023
Insurance Operations Associate- Client Support
Aspida Life Insurance
04.2022 - 07.2022
Sales Representative
Lenovo
06.2021 - 02.2022
Sales Representative
Acquire
11.2020 - 01.2021
Sales Representative
Vector Marketing
04.2020 - 06.2020
Summer Camp Counselor
City of Raleigh
02.2019 - 08.2020
Volunteer Assistant Coach
Greensboro Eagles Youth Football
09.2018 - 11.2018
Front Of House
Mcalisters’ Deli
05.2016 - 01.2019
University of North Carolina At Greensboro
Bachelor of Arts from Communications, With A Minor in Media Studies

Similar Profiles

CREATE PROFILE
Fred Butler