Summary
Overview
Work History
Education
Skills
Software
Timeline
Hi, I’m

Fred Butler

Raleigh,NC

Summary

Experienced tech-savvy professional with several years of diverse hands on experience with emerging technologies and a passion for communications and marketing, seeking to advance my career in the dynamic tech industry committed to delivering impactful results through effective communication and creative problem-solving.

Overview

9
years of professional experience

Work History

Apple Care

Support Level 2 Advisor
01.2024 - Current

Job overview

  • In addition to the two prior roles, this role also responsible for media services issues. which include assisting with refund request, disabled accounts, reactivation request.

Apple Care

Mac + Tier 1 advisor
09.2023 - 01.2024

Job overview

  • In addition to my prior role, this role manages mac computers as well as the iphones and ipads that were previously under my scope of support

Apple Care

IOS Tier 1 Technical Advisor
03.2023 - 09.2023

Job overview

  • Responsible for providing exceptional customer service and technical support to Apple customers
  • The main task involved in this role are assisting with a variety of issues, including troubleshooting, product inquiries, product and service complaints, software support, scheduling hardware support, assisting with apple account creation and account creation

Aspida Life Insurance

Insurance Operations Associate- Client Support
04.2022 - 07.2022

Job overview

  • Responsible for all task related to distribution contracting, onboarding and commission payments of annuities and life insurance plans

Lenovo

Sales Representative
06.2021 - 02.2022

Job overview

  • Indirect consumer Sales
  • This role's main focus consists of selling technical products to consumers and small businesses
  • One must know company products and services to assist resellers/channels in assigned territory in addition to representing the company in all activities associated with reseller/channel support

Acquire

Sales Representative
11.2020 - 01.2021

Job overview

  • Third party salesman in a multitude of retail settings
  • Roles included selling at&t internet and phone lines
  • Reading and picking up on social cues in order to deliver results in a competitive sales environment

City of Raleigh

Summer Camp Counselor
02.2019 - 08.2020

Job overview

  • Planning, leading, and implementing core/non-core programs and experiences for children in a small group setting
  • Assigned to develop, teach, and adhere to general safety of participants in his/her group

Vector Marketing

Sales Representative
04.2020 - 06.2020

Job overview

  • Independent contracting in virtual setting selling high end Cutco cutlery sets task included cold calling and presenting powerpoint presentations to potential clients

Mcalisters’ Deli

Front Of House
05.2016 - 01.2019

Job overview

  • Perform all opening and closing duties as well as maintaining efficient operation of the store
  • Additional roles include operating the cash register and catering to customers to guarantee satisfaction

Greensboro Eagles Youth Football

Volunteer Assistant Coach
09.2018 - 11.2018

Job overview

  • Facilitated practices, player development, and mentoring young players

Education

University of North Carolina At Greensboro
Greensboro, NC

Bachelor of Arts from Communications, With A Minor in Media Studies
05.2021

University Overview

Skills

  • Conflict Resolution
  • Strong Verbal Communication
  • Relationship Development
  • Technical Communication
  • Strong Verbal and Non Verbal Communication
  • Keyboard Proficiency
  • Document Review
  • Confidentiality Assurance
  • Risk Management
  • Task Scheduling Expertise
  • Strong Organizational Abilities
  • Accessibility
  • Usability Testing
  • Diversity
  • Annuity Management
  • Collaborative Team Development
  • Public Speaking
  • Marketing
  • Project Management
  • Intellectual Property
  • Mac & macOS
  • Apple TV & tvOS
  • HomePod & HomePod mini
  • HomePod Software
  • AirPods
  • Beats by Dre
  • IPhone & iOS
  • IPad & iPadOS
  • AirTag
  • Apple ID
  • ICloud
  • Apple Watch & WatchOS
  • Apple Music
  • ITunes
  • App Store

Software

MZ Support tool

Core

Icloud Support Tool

Timeline

Support Level 2 Advisor
Apple Care
01.2024 - Current
Mac + Tier 1 advisor
Apple Care
09.2023 - 01.2024
IOS Tier 1 Technical Advisor
Apple Care
03.2023 - 09.2023
Insurance Operations Associate- Client Support
Aspida Life Insurance
04.2022 - 07.2022
Sales Representative
Lenovo
06.2021 - 02.2022
Sales Representative
Acquire
11.2020 - 01.2021
Sales Representative
Vector Marketing
04.2020 - 06.2020
Summer Camp Counselor
City of Raleigh
02.2019 - 08.2020
Volunteer Assistant Coach
Greensboro Eagles Youth Football
09.2018 - 11.2018
Front Of House
Mcalisters’ Deli
05.2016 - 01.2019
University of North Carolina At Greensboro
Bachelor of Arts from Communications, With A Minor in Media Studies

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Fred Butler